Do you have a
passion for developing employees and a sharp attention to detail? If you are a
combination of those skills, we have an exciting Customer Service Manager
opportunity you may want to consider.
As a Customer
Service Manager, you're responsible for leading the team to ensure an
exceptional customer and team member experience, manage risk, and support
growth. As a leader, you will coach, motivate and develop your team of direct
reports to achieve their full potential while complying with all policies and
procedures.
Essential Functions:
The Customer
Service Manager responsibilities include:
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- Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.
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- Leads by example and helps to create a positive environment.
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- Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.
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- Ensures the staff delivers distinctive customer service.
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- Works to resolve internal and external customer issues promptly and courteously.
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- Ensures staff complies with established standards and regulations.
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- Resolves audit exceptions in a timely manner on an as needed basis.
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The Customer
Service Manager is a role model for our employees and customers and
consistently reflects the Bank Five Nine brand.
Must Haves:
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- High school diploma or G.E.D.
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- At least 1+ year of experience in a retail banking environment
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- Basic keyboarding skills and the ability to navigate in a Windows environment
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Preferred to Have:
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- Bachelors degree.
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- Coaching/training experience.
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- Experience with supervision or leadership of retail banking activities.
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- Audit/compliance expertise.
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- New accounts experience.
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Why Bank Five Nine:
We've been in
business over 165 years, and we're just getting started! Bank Five Nine is on a
mission to make lives better for the Wisconsin communities that we have been
honored to serve since 1859! We're excited to be named a Top Place to Work for
16 years in a row and proud to be a place that people love to come to work
every day.
We are an Equal
Opportunity Employer. We are committed to the full inclusion of all
qualified individuals