Applications Administrator

Job Summary:

Assists in the administration of systems and applications. Provides tier one technical support for users of IT systems including administration of the core financial platform (Symitar Episys), enterprise scheduler and Electronic Content Management system. Monitors and maintains other software and applications. Oversees processes to ensure all data is safe and programs run smoothly. Analyzes and diagnoses system errors. Tests, troubleshoots, and fixes any problem related to applications and systems or refers them to the Senior Applications Administrator for assistance. Creates scripts, programs and workflows for Enterprise Job Scheduler or Electronic Content Management system. Provides basic support of Automated Teller Machines (ATMs).

Essential Functions, Duties, and Responsibilities:

• Assists in administration of the enterprise critical system, core financial platform (core), i.e., Symitar Episys and related modules, job scheduler, and related modules, Electronic Content Management system and its related modules.
• Creates workflows, scripts, and other applicable content for all critical systems assigned to team for review by higher level staff. Monitors for job execution and completion. Troubleshoots and reruns failed jobs. Corrects workflows or scripts as necessary to ensure job completion or refers them to the Senior Applications Administrator for assistance.
• Maintains health and upkeep of the systems, including installation of updates, releases, service packs and patches for all critical and other applications assigned to team.
• Coordinates with internal business partners and third-party vendors as needed for application testing, maintenance, changes, or updates. Ensures all application configurations and changes support adopted security protocols and guidelines.
• Creates and revises technical documentation of workflow processes and standard operating procedures.
• Provides tier one end user support and responds to tickets received by the Service/Help Desk.
• Assists in overseeing the upkeep, physical security, integrity, and safety of the data center.
• Monitors status of the ATM equipment and either takes corrective action where appropriate or reports problem to vendor for corrective action.
• Participates in on-call rotation as scheduled and directed by the IT Operations Manager.

Qualifications:

• Two-year information technology related degree from a college or university, or equivalent technology related training required.
• Technology related certification in relevant technologies, computer languages or applications preferred.

Our Keys to Success:

• Service Champion - Adopts a service orientation, building trusting relationships and delivering value for associates, members, and communities.
• Langley Ambassadors - Demonstrates a passion for Langley's vision, encouraging diversity, equity and inclusion while considering Langley's values when making decisions and taking accountability for delivering results.
• Agile in Action - Adapts to changes in the business, demonstrating innovation to improve Langley and advance the business into the future.
• Team Driven - Collaborates across Langley, communicating with transparency and prioritizing a team-based approach that delivers optimal outcomes for associates, members, and communities.
• Continuous Learners - Maintains an understanding of Langley's business and how value is delivered to members and actively pursues opportunities to grow oneself and strengthen the organization.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions, duties, and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands to operate standard office equipment such as a mouse, keyboard, etc. and talk or hear. The employee is occasionally required to stand and walk. Specific vision requirements for the job include close vision (at 20 inches or less), and ability to adjust focus.

Working Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is generally done in a climate-controlled office environment where the noise level is typically quiet to moderate.

This job description is not designed to cover or contain a comprehensive listing of functions, duties or responsibilities that are required of the employee. Functions, duties, and responsibilities may change, or new ones may be assigned at any time with or without notice.