Senior Process Engineer

Job Summary: This role will be responsible for establishing and running a Business Process Management Office (BPMO) to manage process design and improvement, as well as consult with business leaders to solve complex problems, improve efficiency and manage regulatory compliance. This role will partner with business leaders to help them solve problems by understanding their business processes, leading root cause analysis, analyzing data, and implementing process changes. The role will also provide project support for the Project Management Office (PMO) by managing tasks, timelines, stakeholders, and resources for projects with process impacts.

Responsibilities and Duties:

• Consults with Business and Operations organizations to evaluate and execute on an organization's complex operations or technology processes through the development of end-to-end solutions that optimize process efficiency, reduce processing time, and mitigate risks.
• Conducts complex business diagnostics to identify, quantify and prioritize process improvement projects. Cultivates and presents business case, implementation deliverables, cost estimates, and cost/benefit analysis to influence senior leadership on process improvement opportunities that will assist in accomplishing business objectives in a more efficient manner.
• Uses comprehensive view of organizational processes to facilitate complex, cross-functional projects. Understands and develops an end-to-end solution that encompasses all aspects that a process may touch including facets of operations and business systems.
• Leads efforts to improve quality and/or reduce process cost. Utilizes data analysis and process modeling to craft appropriate solutions that meet business requirements. Executes on findings by preparing and presenting optimization efforts to governance committees for approval. Assesses risks associated with current and proposed processes against business objectives and ensures alignment with the bank's and unit's risk appetite and risk management framework.
• Consults business partners to ensure that introduction of new process is smooth and effective and sustains or improves quality of output. Leverages strong relationships with business partners to ensure continuous improvement after initial implementation.
• Mentors individuals and teams to build capabilities.
• Engages and coordinates with Technology, Change Management, Risk, and Compliance teams, as well as others, as needed in order to meet project objectives.
• Coaches peers and project team members through business problem analysis including use of root causing tools, cost/benefit analysis, and business case development. Assists business leaders with effective project management routines including project scoping, regular updates and objective definition.
• Understands the Bank's overall risk appetite and how the specific department and individual job responsibilities align with the effective management of Bank risk.

Job Skills and Qualifications:

• Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
• Business Assessment - Knowledge of the activities, tasks, practices and deliverables for assessing and documenting business opportunities; ability to assess the benefits, risks, and success factors of potential applications.
• Process Management - Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, and enhance existing business or work processes.
• Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.
• Effectiveness Data Collection and Measurement - Ability to measure the quality and quantity of work effort for the purpose of improvement.
• Information Capture - Knowledge of the processes and the ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving
• 10+ years of industry-relevant experience
• Bachelor's degree or comparable combination of education, job specific certification(s), and experience (including military service)
• Six Sigma Black Belt or Master Black Belt, or equivalent, highly preferred