Service Manager, Las Vegas

Lead the service department to ensure maximum profit and customer satisfaction. Direct the employees to work in a safe environment. Manage the department to achieve operation goals.

• Ensure the safety of the employee and work environment.
• Develop plans to achieve department goals for quality and efficiency.
• Manage accounts receivables as defined in business plan.
• Ensure proper training is provided for the service technicians and service administration.
• Work with factory representatives to ensure warranty factory campaigns are completed.
• Enforce high work standards for quality and professional service.
• Manage the service department to operate within the guidelines set by our manufacturers policies and procedure manuals.
• Ensure the proper tools are acquired to perform service functions.
• Ensure service goals and operating plan goals are achieved.
• Ensure company financial well being is foremost.
  
  

• Associate Degree in Diesel Technology or equivalent preferred
• 5+ years experience as a technician or supervisor
• Basic hydraulic, electrical and mechanical skills
• Language Skills: Ability to read, write and comprehend simple instructions, short correspondence and memos. Ability to effectively present information in one-on-one and small group situation to customers, clients and other employees
• Mathematical Skills: ability to compute and calculate basic math, including ratio and percentages
• Ability to deal with problems involving several concrete variables in standardized situations
• Computer Skills: Knowledge of database software, Internet software, manufacturing software and order processing systems
• Analytical Skills: Uses intuition and experience to complement data
• Problem Solving Skills: Identifies and resolves problems in a timely manner
• Customer Service Skills: Responds promptly to customer needs
• Oral and Written Communication Skills: Speaks and writes clearly and informatively
• Teamwork Skills: Balances team and individual responsibilities
• Planning/Organizing Skills: Prioritizes and plans work activities
• Professionalism: Reacts well under pressure; accepts responsibility for own actions; follows through on commitments
• Quality: Demonstrates accuracy and thoroughness; monitors own work to ensure quality
• Quantity: Meets productivity standards; completes work in a timely manner
• Safety: Observes safety procedures; reports potentially unsafe conditions
• Adaptability: Adapts to changes in the work environment; able to deal with frequent change, delays or unexpected events