Restaurant Market Front End Manager

For our NEW Gordon Restaurant Market!

Location: 340 W Kimberly Rd, Davenport, IA 52806

Some of our Benefits include:

• Healthcare Benefits available on the first day! You take care of our customers, so we take care of you!

• Annual Bonus! 15% annual performance-based bonus potential

• Immediate Retirement Savings: 401(k) retirement plan with company match! No waiting period required!

• Company Profit-Sharing (which means the money comes back to you) after you have been employed for 90 days!

• Holidays Off - We are CLOSED on Thanksgiving, Christmas, New Year's Day, and Easter

• We offer a great retail schedule! Store Hours: Monday to Saturday 7AM - 8PM and Sunday 9AM - 6PM

Here's a quick glance of who we are and the impact you could have on the food service industry: Gordon Food Service At a Glance.

As the Front End Manager you are responsible for overseeing the distribution operations function at the assigned Gordon Restaurant Market facilities to ensure a positive and productive work environment exists. You are also accountable for the efforts of the warehouse line-level employees and their individual functions in support of their efforts to serve Gordon Restaurant Market customers and to manage organization resources.

Essential Functions:

• Maintains an open line of communication with home office departments and the mixing center to ensure smooth operations and compliance with all company policies and procedures

• Performs Human Resource functions related interviewing, hiring, orientation, and training and retaining a diverse staff, ensuring compliance with federal and state regulations. Mentors, motivates and develops staff and serves as a role model and resource.

• Serves as a role model, mentor and resource. Conducts performance monitoring, which includes supporting and providing feedback on evaluations, and initiates corrective action in consultation with Human Resources

• Facilitates and supports the orientation, training and certification process for staff, including the completion of all company training and compliance for required certifications.

• Manage the food safety and quality systems for the facility in accordance with the corporate Food Safety Program. Including, but not limited to: HACCP/preventive controls, staff training, traceability, cleaning and sanitation, good manufacturing practices, environmental monitoring, recall and withdrawal execution, product complaint investigation and resolution, and pest control management.

• Ensures cashiers are doing cart-to-cart and all other loss prevention measures.

• Handles adjustments, returns, and voids to ensure quick checkout of customers

• Monitors front-end loaders to ensure proper lifting, loading, and use of equipment.

• Executes office cash handling functions including setting up tills, counting down tills, preparing/delivering bank deposits, and getting change for cashiers.

• Submits customer orders for in-store pickup and delivery.

• Investigates and solves customer inquiries and complaints

• Develops the weekly work schedule utilizing the workforce management tool to achieve the weekly allocated labor target while maintaining compliance with all local, state and federal laws. Achieves the required labor productivity and employee coverage to support a positive customer experience and a well merchandised store.

• Appropriately responds to store emergencies, such as alarm calls and electrical outages, ensuring safe handling of store assets and minimizing loss.

• Achieves and maintains certifications or licenses to meet local, state and federal requirements

• Responsible for compliance to all safety and security policies and all local, state and federal regulations to insure a safe and legal working environment for employees and customers.

• Performs other duties as assigned.

Knowledge / Skills / Abilities:

• Excellent written and verbal communication

• Customer service skills

• Problem-solving skills

• Excellent organizational skills with the ability to work independently and within a team environment.

• Ability to develop working relationships with others at all levels both inside and outside of GFS

• Business acumen to understand and use financial reporting to make decisions that positively influence business outcomes.

• Knowledge of storage and safe handling practices

• Ability to work in fast-paced, retail environment

• Ability to lead, influence and train others

Educational & Experience Requirements

• High School / Equivalent required.

• Business or management (or equivalent experience and training in lieu of degree) preferred.

• Valid Unrestricted Driver's License required.

• Two or more years of retail management experience with an emphasis on customer service. Prefer grocery retail experience within perishables, grocery, and general merchandise categories.