PC Technician I

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Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we helpcustomers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

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Why work for Dawn Foods?

PEOPLE. PRODUCTS. CUSTOMERS.

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• Paid Time Off
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

Job Purpose and Overview

The PC Technician I role is to support and maintain laptops, desktops, tablets, and peripherals. This includes installing, imaging, diagnosing, repairing, maintaining, and upgrading a wide range of IT hardware, software, and services. The PC Technician must provide friendly and efficient customer service and be able to communicate technical solutions in a user-friendly, in a professional manner.

Work Environment & Schedule: This role is onsite at the Dawn Foods Home Office in Jackson, MI. The working schedule is Monday-Friday between 8:00 am - 5:00 pm. To be considered for this role, candidates must reside in Jackson, MI, or within a commutable distance to accommodate this work environment.

What will you do as a PC Technician Iat Dawn Foods?

• Diagnose and troubleshoot basic problems with computer hardware and software.
• Resolve issues in-person, via remote session, via email, via phone, and via chat.
• Install, troubleshoot, or repair Windows applications.
• Move, set up, and troubleshoot a computer system.
• Image computers and transfer user data.
• Detect and remove viruses.
• Maintain and update documentation in the Knowledge Base.
• Document errors, troubleshoot steps, repairs, and resolutions using the ticketing system.
• Replace damaged or faulty computer hardware when necessary.
• Works as a team and escalates issues to the appropriate teams.
• Follows established processes and procedures.
• Performs other related duties as assigned or requested.

What Does It Take to be a PC Technician I at Dawn Foods?

Below are the minimum qualifications to be a fit for this job.

• A High School Diploma or GED is required.
• Associate's degree in computer science, information technology, or related field.

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  • Will accept 2 years of PC technologies or other related training/experience in lieu of an associate's degree.
  
  
  
  
• Knowledge of computer hardware, software, and networking.
• Knowledge of Windows OS.
• Familiarity with Anti-Virus software.
• Good verbal, written, and interpersonal communication skills are needed to provide effective customer service.
• The ability to analyze, summarize, and solve user problems in a calming manner.
• Basic familiarity with a variety of the field's concepts, practices, and procedures.
• The ability to rely on experience and judgment to plan and accomplish goals, and perform a wide variety of tasks.
• The ability to relate to all levels of the user community, translate technical language to lay audiences, and organize and manage priorities.
• Demonstrate the "Dawn Values" of Team Dawn and support the Dawn Circle of Excellence.
• The ability to adapt to different surroundings and situations.
• Documentation and relationship skills.
• Technical, analytical, and negotiation skills.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is an on-site position at the Home Office in Jackson, MI.

Note:The level of physical effort may vary from site to site and in some cases may be greater or less than documented here.

If this sounds like the opportunity that you have been looking for, please click "Apply."

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

Compensation

$41,510 - $62,730 with bonus eligibility

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An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 37083