New

Information Access Assistant

Dartmouth College

remote work

United States, New Hampshire, Hanover

7 Lebanon Street (Show on map)

Jun 05, 2025

Position Information

Posting date	06/05/2025
Closing date
Open Until Filled	Yes
Position Number	0421701
Position Title	Information Access Assistant
Hiring Range Minimum	$22.00
Hiring Range Maximum	$24.53
Union Type	DCLWU
SEIU Level	Not an SEIU Position
FLSA Status	Non-Exempt
Employment Category	Regular Full Time
Scheduled Months per Year	12
Scheduled Hours per Week	37.5
Schedule	M-F, 8:30am-5pm The IAA will work at both Health Sciences and Biomedical Libraries locations, Dana Biomedical Library and Matthews-Fuller Health Sciences Library, as assigned.
Location of Position	Lebanon, NH Matthews Fuller Library, Dartmouth Hitchcock Medical Center, Lebanon, NH and Dana Biomedical Library, 37 Dewey Field Road, Hanover, NH
Remote Work Eligibility?	Onsite only
Is this a term position?	No
If yes, length of term in months.
Is this a grant funded position?	No
Position Purpose	Serves as a member of the information services team at the Health Sciences and Biomedical Libraries, providing user-centered service pertaining to information services (circulation, ready reference, technology support, course reserves, collection management and maintenance, and resource sharing) to the Geisel School of Medicine and the Dartmouth Health communities. The Information Access Assistant ( IAA) triages questions received in-person and remotely from library users, supports library initiatives by assisting with projects in information services, marketing, education, technology, and collections. Supporting educational and clinical user needs, the IAA will work at both Health Sciences and Biomedical Libraries locations, Dana Biomedical Library and Matthews-Fuller Health Sciences Library, as assigned. This is a fully onsite position.
Description
Required Qualifications - Education and Yrs Exp	Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities	Strong interpersonal skills, with demonstrated commitment to delivering user-centered public service Excellent technology skills, including ability to troubleshoot software and hardware, and learn new programs and applications quickly Proficiency with Microsoft Office suite and other relevant programs and software applications Excellent verbal and written communication skills Ability to competently interact with a diverse population of faculty, staff and students Ability to work discreetly with confidential information Demonstrated ability to work collaboratively as part of a team and independently with limited supervision. Ability to organize work effectively and to set and modify work priorities, often under pressure or with constant interruptions. Ability to travel between Dartmouth campus and Dartmouth Hitchcock Medical Center
Preferred Qualifications	Course work or work experience in life or health sciences Experience with research and searching library databases Proficiency with an integrated library system, preferably ExLibris Alma Experience working with Qualtrics
Department Contact for Recruitment Inquiries	Tiffany Garrett
Department Contact Phone Number	603-646-0548
Department Contact for Cover Letter and Title	Jeremy Klockars, Information Services Manager
Department Contact's Phone Number	646-0536
Equal Opportunity Employer	Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check	Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?	Not an essential function
Special Instructions to Applicants	Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link	https://searchjobs.dartmouth.edu/postings/79139

Key Accountabilities

Description

Information Services Support

Delivers user-centered service through direct interactions with the Geisel and Dartmouth Health communities at the Information Services Desk at Matthews-Fuller Health Sciences Library and Dana Biomedical Library, as assigned; specific duties may include, but are not limited to, checking materials in and out, explaining library procedures and policies to users, updating patron records, managing course reserves, assisting with resource sharing, scheduling library spaces, and verifying and issuing user access privileges
Responds to a variety of in-person, telephone, chat, and email inquiries related to library resources and users' research needs; independently answers information requests and refers questions to librarians as appropriate
Provides users with information about connecting to resources from off-campus.
Provides technical support including software and hardware troubleshooting for users and staff.

Percentage Of Time

60%

Description	Library Initiatives and Projects Assists with special projects and initiatives in marketing, education, technology, and collections; creating web-based library materials, documentation, and training materials; identifies opportunities for service improvements. Contributes to the development of library statistics and reports for information services, collections, and education.
Percentage Of Time	30%

Description	Continuous Improvement and Innovation Serves on Health Sciences and Biomedical Libraries, Dartmouth Libraries, and Geisel committees and participates in professional development and training.
Percentage Of Time	10%

--	Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--	Performs other duties as assigned