Electronic Banking Support Specialist - Northrim Building

Northrim Bank
vision insurance, parental leave, paid time off, paid holidays, 401(k)
United States, Alaska, Anchorage
Jun 06, 2025
At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Employee Benefits: Medical, Dental and Vision insurance, including FSA (Flex Spending Account) Paid Time Off to include select paid holidays Retirement Benefits with generous 401K match Some Other Favorite Employee Benefits Include Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more! Pay is depending on experience. Minimum is $26.47/hr Your Next Career Move is Just a Click Away! Position: Support Operator - Electronic Banking Location: [Northrim Bank or "Hybrid Available"] Department: Electronic Banking Support Division Love Tech? Obsessed with Solving Puzzles? Enjoy Helping People? This Role is for You! Welcome to the digital frontlines of banking! Northrim Bank is on the lookout for an energetic and detail-loving Support Operator who thrives in fast-paced environments and enjoys solving customer challenges with a smile (and maybe a little keyboard magic). As a Support Operator in our Electronic Banking Division, you'll be the behind-the-scenes superhero making sure our digital products and platforms run smoothly for thousands of customers. From troubleshooting mobile apps to guiding users through complex electronic services, your role is vital-and exciting. What You'll Be Doing (AKA: Why You'll Never Be Bored): Be a Digital Detective: Help customers and colleagues uncover the solutions they need for online banking, mobile apps, treasury services, and more. Keep Things Running: Process service requests, approve new enrollments, and monitor key electronic banking reports and data sources. Master the Tech: Troubleshoot across platforms, systems, browsers, and devices-no tech gremlin can escape your grasp. Become the Bridge: Work closely with our vendors to report issues and ensure timely resolutions for digital product updates and changes. Test and Improve: Participate in quarterly system updates, performing scripted testing and quality assurance for new digital features. Stay in the Know: Build your knowledge of treasury tools, ACH, wires, RDC, merchant services and beyond. Trust us, you'll be learning something new every day. What You Bring to the Table: 2+ years of experience in financial services, including at least 1 year in electronic banking (education or certifications may be considered too!). A knack for explaining techy things in a clear, human way. Strong attention to detail and a love for juggling multiple tasks at once. Excellent communication skills-you know how to listen, solve, and make people feel heard. Tech skills that include MS Office, Windows, Android, iOS, and a range of browsers. (Bonus if you can fix your parents' phones without crying.) A proactive, can-do attitude. You don't just react-you anticipate and elevate. What Makes This Role Special: Work with a team that values curiosity, collaboration, and innovation. See your impact daily-your expertise helps customers and coworkers solve problems and succeed. Be part of a growing, tech-forward bank that believes in continuous learning and development. Enjoy a professional environment where your detail-driven brain can shine and your problem-solving skills are truly appreciated. Ready to Join the Electronic Banking Evolution? Apply today to become a key player in Northrim Bank's digital transformation. We're not just a bank-we're a trusted partner for our community, and we want you on our team. Northrim Bank is an equal opportunity employer. We believe in building diverse teams that reflect the communities we serve. Full Time, Non-exempt Grade 15 Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.