New

Customer Support Specialist

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Jersey, Moorestown
Jun 06, 2025
TEKsystems is currently supporting a client in Burlington County, NJ in search for a Customer Support Specialist . This position will will be responsible for customer support across various channels to ensure job installations have been completed as contracted, all required documents are in CRM for invoicing and ensuring overall customer satisfaction. Description: * Support divisions by communicating with customers and subcontractors during completion of installation * Follow policy and procedures to audit documents and information in system to support invoicing team * Follow up with customers after installation to collect final payment and/or documents needed to invoice * Handle all inbound calls to ensure resolution * Effectively communicate with divisions with needs upon completion of installation for additional services needed or if documents and/or data is needed in the system * Adhere to established company processes and procedures related to customer experience, ensuring consistency and quality in customer interactions * Other duties as assigned Qualifications: * Customer service and administration experience * Microsoft office * Strong communication * Strong attention to detail Additional Details: * Schedule: Monday-Friday, this is an on-site, with hybrid flexibility after training * Training- 9am-5:30pm for 3-4 weeks * Regular shift- 10:30am-7pm * Contract-to-hire opportunity * Full benefits and 401K immediately upon starting * Ability to learn and grow with a dynamic team Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Moorestown,NJ. Application Deadline This position is anticipated to close on Jun 13, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.