Vice President / Chief Nursing Officer, Patient Care Services, Norton Medical Group

The Norton Medical Group Vice President, Patient Care Services/Chief Nursing Officer serves as the chief nurse executive for Norton Medical Group (NMG) and Norton Cancer Institute (NCI) ensuring the coordination and direction of nursing, clinical, and provider level/patient care is in accordance with the Norton Healthcare Strategic Plan and in alignment with the traditions of service excellence for Norton Healthcare. This includes participation in the development of strategies and tactics relative to the professional practice of nursing, professional practice of physician assistants and the professional practice of advanced practice nurses, within the system and collaborating with other system administration to ensure compliance with applicable laws, rules and regulations related to the delivery of nursing and provider level patient care services. This incumbent also directs the implementation of nursing policies and provider procedures/standards including an effective and flexible staffing plan. The incumbent in this role provides leadership and has accountability to the NMG/NCI Chief Administrative Officer for achieving quality of care outcomes, improvement and attainment of patient satisfaction/experience survey results, creating and fostering an engaging environment that attracts and retains staff, and ensuring patient service margins are attained. They assist in creating and sustaining a collaborative and collegial environment with the hospital CNOs and system medical staff. They will engage with the system's VPMA driving high quality and compliant care within the hospitals. They will engage with the system's Chief Nursing Officer and the Chief Clinical and Strategy Officer in the system's decision-making process and the direction of advanced practice utilization across all care delivery areas. This role directly works with System VPs of Service Lines driving clinical practice and programs. They will demonstrate highly developed communication skills and a well-developed ability to influence others as well as high level business acumen to design care delivery that is efficient across ambulatory and inpatient settings. This position provides clinical leadership to ensure the delivery of quality care, treatment, and services within our hospitals and ambulatory settings is achieved.

Key Accountabilities:

• Collaborates with the System CNO and Chief Clinical Officer to develop and drive advanced practice providers practice across the system. Effectively designs and implements processes that are compliant and drive high quality care and utilization of advanced practice registered nurses and physician assistants to top of license practice. Leads the advanced practice leadership team inpatient and ambulatory. Has direct oversight and responsibility for the Advanced Practice and Allied Health committee and credentialing at the hospital level for employed and non-employed clinicians. Sets standards of practice for advance practice providers, develops compensation modeling, productivity standards, and team based care metrics. Develops key performance indicators for advanced practice.
• Collaborates with NMG/NCI leadership in the development of the annual operating and capital expenditure plan and monitors on an ongoing basis attainment to plan for respective areas of responsibility. Works with NMG/NCI Service Line Vice Presidents to ensure management of staffing/productivity to best practice benchmarks. Achieves or exceeds established patient service margins. Has direct oversight of clinical outcomes and productivity of advanced practice providers across the system. Works closely with accrediting bodies for provider based clinics, inpatient credentialing and privileging, and Norton Cancer Institute. Ensures major construction/renovation projects are managed to budget and schedule or better.
• Engages with members of medical staff leadership and NMG/NCI leadership in implementing the strategies related to provider and nursing care. May participate in evaluating and integrating healthcare technology and information systems to support patient care needs and efficient utilization of clinical resources. Proactively collaborates with the Government Relations Department to ensure both NMG/NCI's and Norton Healthcare's best interests are represented. Proactively assists in the growth of funds donated to the Norton Healthcare and Norton Children's Hospital Foundations. Holds a regional and state presence for advance practice development and strategic placement of this provider resource.
• Collaborates with Human Resources to deploy innovative programs that support the recruitment, retention, and engagement of the best possible patient care leaders/staff and providers including physicians and advanced practice providers. Implements programs that promote provider and leader/staff members' job-related development and educational goals. Identifies key talent and emerging leaders within the organization and provides coaching/mentoring. Conveys a clear vision of Norton Healthcare's direction, challenges, and opportunities related to patient care delivery. Involves staff/leaders with particular expertise in the planning and implementation of programs and services that support clinical care at the nursing and provider level. Establishes meaningful and measurable performance expectations for direct reports, advanced practice providers and NMG/NCI staff. Manages complex system and NMG/NCI-based provider relationships. Develops and maintains collegial medical staff relationships.
• Collaborates with NMG/NCI Service Line Vice Presidents to ensure mechanisms are in place to monitor compliance with state, federal, and accrediting agencies' requirements related to delivery of patient care services. Proactively identifies potential quality initiatives and works with appropriate personnel to develop plans/measures to ensure ongoing delivery of quality patient care. Develops performance improvement measures and continually assesses performance against identified measures. Ensures evidence-based key processes are followed to ensure best possible outcomes for patients. Effectively designs and implements processes that are patient-friendly and family focused. Collaborates with system peers to ensure implementation of a system-wide effective, ongoing program to measure, assess, and improve the quality and safety of nursing and provider level care delivered to patients and improve patient outcomes. Ensures patient satisfaction scores for NMG/NCI meet established benchmarks and continually strives for scores ranked among the top percentiles nationally. Ensures strategic, operational, programmatic, and other plans/policies support the highest possible levels of service.

Required:

• Five (5) years of progressive leadership in nursing and experience in healthcare administration or provider practice management
• Master Degree
• Registered Nurse (KY)

Desired:

• One year of experience with provider compensation and provider quality programs
• Doctorate Degree
• Advanced Practice Registered Nurse (APRN) - ANCC or AANP certified