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Program Manager

Synergy
vision insurance, sick time, tuition reimbursement, 401(k)
United States, North Carolina, Elizabeth City
Jun 06, 2025
Description

NOTE: This role is contingent on the contract being awarded.

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions. Synergy brings the experience and expertise necessary to deliver capability that provides tangible ROI to our customers. Synergy's core areas of expertise are in the fields of Digital Transformation, Cloud Solutions, SaaS and Low-Code/No-Code solutions, Emerging Technologies, Data analytics and Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefits including group medical, dental, and vision insurance, HSA, FSA, 401(k) with immediately vested company match, PTO/Sick Leave, 11 paid federal holidays, company paid life, short-term and long-term disability insurance, tuition and training reimbursement, fitness/wellness reimbursement, a referral bonus program, and life management programs.

At Synergy, you'll be challenged and given the opportunity to grow in your career path. In fact, growth is such a big deal to us that you will have dedicated career coaches available for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven-if that sounds like you, Synergy has a position for you!

NOTE: This role is contingent on the contract being awarded.
Position Summary:
Synergy takes pride in delivering efficient and effective solutions across various industries. Our success largely hinges on the exceptional capabilities of our program management team. We seek an experiencedProgram Managerto join our team and uphold our tradition of success. The ideal candidate will oversee the management and execution of Development, Security, and Operations (DevSecOps) services supporting the United States Coast Guard (USCG), Aviation Logistics Center (ALC), and Information Systems Division (ISD). This role will lead strategic, analytic, and technical support efforts, ensuring optimal delivery of IT infrastructure, systems, and application initiatives.
Primary Responsibilities:
  • Organizes and assigns responsibilities to subordinates and oversees the successful completion of all assigned IT tasks.
  • Act as liaison between government and contractors.
  • Prepare documents that guide the performance of all development, functional, and technical activities performed.
  • Perform tasks focused on the leadership and/or task management of information systems engineering or systems integration projects.
  • Provide technical direction for the complete system development effort as a technical authority for design or problem areas.
  • Anticipate problems and proactively mitigate them.
  • Identify and resolve unique system problems using new technology or optimal technological solutions.
  • Schedule and assign duties to subordinates.
  • Ensure tasks are completed within estimated costs and schedules.
  • Manage program financials, including budgeting, tracking expenditures, burn rates, Estimate to Complete (ETC), and Estimate at Completion (EAC), for projects exceeding $100M in total Contract Value (TCV).
  • Led and managed large project teams comprising 125+ personnel, including multiple subcontractors.
  • Interact with Contractor/Government management personnel through written and/or oral reports.
  • Ensure the development, maintenance, and implementation of Program Management Plans and Technical Specifications Plans.
  • Manage the overall execution of the DevSecOps program, ensuring compliance with all contractual, security, and operational requirements.
  • Lead teams across Development, Operations, Configuration Management, Information Assurance, and Platform/Operational Technology.
  • Coordinate with stakeholders, including the Contracting Officer (KO), Contracting Officer's Representative (COR), and USCG leadership to align program objectives and deliverables.
  • Oversee technical and administrative aspects of application, web, and mobile development, data integration, cybersecurity, configuration management, system administration, and operational support.
  • Develop, maintain, and regularly update comprehensive project documentation, including Systems Engineering Life Cycle (SELC) documentation.
  • Ensure all system developments comply with Section 508 accessibility standards and cybersecurity regulations.
  • Facilitate effective team communication and coordination by monitoring progress through periodic reviews and status reports.
  • Guide risk management, quality assurance, vulnerability management, asset management, and incident response.
  • Implement strategic planning, process improvement, and innovation to enhance system stability and efficiency.
  • Ensure adherence to USCG Enterprise Architecture (EA) policies and standards, managing IT systems accreditation, Authority to Operate (ATO) packages, and compliance with cybersecurity frameworks (e.g., NIST RMF).
  • Manage resource planning, staffing approvals, and personnel performance to maintain operational excellence.
  • Occasional travel may be required to attend meetings, conferences, and training.
  • All other duties as assigned by management.
Skills/Qualifications:
  • Strong leadership, communication, and interpersonal skills with experience managing geographically dispersed teams.
  • Demonstrated expertise in cybersecurity, configuration management, and application lifecycle management.
  • Proficiency in Agile Project Management methodologies.
  • Familiarity with Cloud technologies (AWS, Microsoft Azure).
  • Knowledge of cybersecurity frameworks and standards (e.g., NIST RMF).
  • Ability to obtain and maintain appropriate security clearance and government-issued credentials (CAC).
  • Experience with cloud management.
  • Proven ability to manage program financials, budgets, ETC, EAC, and other financial metrics for large-scale projects exceeding $100M TCV.
  • Demonstrated ability to lead and effectively manage large project teams of 125+ personnel and multiple subcontractors.
  • Strong analytical and problem-solving skills for design, creation, and testing.
  • Ability to multi-task & support multiple priorities.
  • Excellent teamwork and interpersonal skills.
Education/Experience Requirements:
  • Bachelor's or Associate's degree in Computer Science, Math, Information Technology, Engineering, Business Management, or related field, or at minimum IT Certification (e.g., Project Management Professional (PMP)). Five (5) years of experience is equivalent to two (2) years of education.
  • Five (5) years of experience providing technical direction and project management.
  • Three (3) years of supervisory experience in addition to the five (5) years of experience listed above.
  • Five (5) years of experience with change management and process improvements.
  • Experience with IT support services within a federal or military setting is strongly preferred.
  • Familiarity with U.S. Coast Guard systems, standards, and directives is beneficial.
Clearance:
  • U.S. citizenship required
  • Possesses or can obtain Position of Public Trust or DoD Secret clearance.
Certification Preferred:
  • Project Management Professional (PMP) certification from the Project Management Institute (PMI) is required.
  • ITIL or cybersecurity certifications (e.g., CISSP, CISM) are preferred.
Work Location:
  • Elizabeth City, NC - On-Site

Compensation for roles at Synergy varies depending on a wide variety of factors including but not limited to the requirements of the role; education and certifications; knowledge, training, skills and abilities; level of experience; geographic location; and alignment with market data, law, and other business and organizational needs.As required by local law, the posted pay range represents the lowest to the highest pay that Synergy believes in good faith it might pay for this particular job, depending on the circumstances. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

Essential Job Function Physical Requirements: The physical requirements of this position are critical in evaluating the qualifications and abilities of an applicant or employee. The physical efforts needed to perform the essential duties of this job 90% of the time are repetitive motions, grasping, holding, and finger dexterity of the hands, reading, writing, eye-hand coordination, color distinction, and full visual abilities, hearing, talking, sitting, and use of IT equipment, phones, and office machines.

To a reduced degree, <30% of the time, candidates may have to stand, walk, lift 0-30 pounds, push or pull objects, climb stairs, bend, squat, reach, drive a car, or work overtime.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including job selection, assignment, promotion, compensation, benefits, training, discipline and termination.

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