Administrative Assistant

Qualfon is hiring for a Full-Time Administrative Assistant to support our Property & Casualty Wholesale Insurance division. We are in search of an enthusiastic, computer-savvy individual for an over-the-phone customer-facing role which is critical to maintaining a positive image of our organization.

Our Qualfon Mission:

Our mission is to be the Best and make each person's life better to pursue their total vocation, create and ever-growing number of career development opportunities, and be the partner of choice for all our clients.

Further your education and earn a college degree through our Qualfon University scholarship program
• FREE access to personal and professional support through the Qualfon care coaches
• Medical, dental benefits, vision, and life & accident insurance for full time employees
• Paid time off
• We lead by example to ensure our amazing team members and supervisors embrace and live the Qualfon Mission & Values

SHIFT: 8-hour shift between hours of 9:00 am - 8:30 pm EST

Our Administrative Assistants are provided with in-depth training and our formal development program provides continuous skill enhancement and internal career advancement based on performance.

• The position is 80% Remote (4 days a week) and 20% in office (1 day - professional office in Highland Park, MI).
• Comprehensive benefits package including 401K, Medical, Dental, Vision, Life & Accident Insurance and Paid Time Off
• Further your education and earn a college degree through our university scholarship program

Job Duties

• Answer phones in a friendly, positive, and warm manner
• Process inbound mail
• Assign work activities to team members
• Assist licensed insurance advisors in performing insurance policy service tasks
• Provide clear and effective communication with clients and internal teams

• 1+ years of customer service experience in a fast-paced environment is preferred
• Property and Casualty Insurance Industry experience preferred
• Intermediate to advanced skills with MS Office Suite, specifically Excel
• Experience utilizing a Customer Relationship Management system to enter and manage data
• Strong verbal communication skills
• Demonstrated ability to follow instruction
• Ability to prioritize projects and manage time effectively
• Ability to answer positively, energetically inbound calls throughout the day

Work at Home Requirements:

This opportunity REQUIRES that you have the following to perform the job:

• High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot
• Upload speed of 3 Mbps; Download speed of 16 Mbps
• The Internet service provider (ISP) must be highly stable with 1% or less packet loss
• Latency under 100ms.
• Must have available cell phone, tablet or landline required for Multifactor authentication

To complete a Voluntary Self-Identification of Disability Form, please visit our website at Qualfon.com/join-us

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

Qualfon is an equal employment opportunity employer. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.

Contact qualfon-dialogdirectrecruiting@qualfon.com to discuss reasonable accommodations.