Hospital Unit Service Coordinator - Emergency Medicine

This position is responsible for performing reception and clerical functions for the nursing station; coordinates patient care activities with other departments to include programming and answering call lights, arranging transport services for transporting patients to other areas of the hospital, ancillary services, stocking supplies and forms, doing audits, and functions related to admissions, transfers and discharges of patients.

Apply By Date: 6/16/2025 at 11:59 p.m.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• No Minimum Education required
• One year experience performing clerical duties in an fast-pace environment.
• Experience working as a Hospital unit clerk and/or medical office coordinator.
• Ability to utilize relevant medical terminology.
• Ability to effectively communicate and provide excellent customer service to the target audience.
• Ability to demonstrate commitment to excellence in patient care as prescribed by relationship-based care practices.
• Ability to demonstrate accountability and professionalism.
• Ability to support performance improvement and evidence-based practice within the scope of practice.
• Basic understanding of technology as it pertains to federal regulations to patient privacy.
• Ability to support unit leadership with additional task as assigned.
• Ability to stay organized and complete job duties.
• Ability to anticipate unit needs and independently follow through to ensure they are thoroughly met.
• Ability to interact and maintain communications with multidisciplinary teams.

Preferred Qualifications

• Experience using electronic medical records system.
• Ability to read, write, speak, and understand the English language
• Ability to utilize medical terminology appropriately
• Commitment to excellence in patient care
• Effective interpersonal skills
• Demonstrates accountability and professionalism
• Adapts to change in a positive, professional and productive manner
• Knowledge of performance improvement and evidence-based practice
• Basic computer skills
• Reading skills to understand and apply policies and procedures and other communications, printed and handwritten in English
• Writing skills to legibly and clearly convey information to others using English words and phrases
• Oral communication skills, using English, to clearly convey information and explanations to a variety of others, including patients, visitors, and staff
• Math skills to add, subtract, and multiply whole numbers and decimals, and to understand metric measurements
• Ability to exhibit patience, tact, courtesy, and empathy when others, e.g., patients, family and visitors are grieving, angry, anxious or upset
• Ability to establish and maintain effective working relationships with medical staff, nursing staff, and coworkers in own and other departments, exhibiting assertiveness, a realistic perspective, objectivity, courtesy, and awareness of how own actions affect others
• Ability to accept and follow written and oral instructions from a variety of individuals
• Ability to recognize the need for and exercise confidentiality, and to remain within legal and assigned limits of job
• Organizational skills to follow established procedures and guidelines in setting priorities to meet deadlines and appropriately handle routine and emergency situations
• Ability to anticipate unit needs and independently follow through to ensure they are thoroughly met
• Ability to react with flexibility and patience, and maintain efficiency, effectiveness, and accuracy under sustained and immediately pressure created by heavy workload, frequent interruptions, multiple and conflicting requests, and patient emergencies
• Decision making skills to assess a situation, identify and consider appropriate alternatives, and select and implement a proper and effective course of action
• Skill to learn, remember and apply detailed procedures for accomplishing assigned functions
• Basic general knowledge of medical terminology, including prefixes and suffixes, common abbreviations and chemistry symbols enough to transcribe physician orders and to order requested lab tests and ancillary services
• Skill to quickly and accurately transcribe orders from order sheets to nursing treatment cards and/or medication administration record during system unavailability time (downtime)
• Skill to maintain detailed records, files and logs in a complete and accurate manner
• Knowledge of computer keyboard and basic computing skills in order to use HIS and EPIC systems including entry and inquiry functions
• Skill to use printer including adding paper and clearing jams
• Knowledge of the physical layout and organizational structure of the hospital, including the location and function of ancillary services
• Ability to use computer terminal: read patient records, physician orders and other printed and handwritten paperwork; read assignment board 10-15 feet away from workstation; notice visitors and detect call lights while concentrating on paperwork.
• Ability to communicate with others over the noise of office and patient care equipment and activities of many people; detect and respond to patient intercom signals, emergency buzzers in patient bathrooms, warning beeps on computer equipment, and voices calling form patient rooms or down the corridors.
• Ability to be understood by others over the noise of office and patient care equipment and the activities of many people.
• Ability to spend 1-2 hours at a time transcribing orders or completing other paperwork.
• Ability to spend hour at a time retrieving charts and reaching forms.
• Ability to write, use computer terminal, use telephone and patient intercom, process paperwork, and manipulate patient charts.
• Ability to retrieve and replace charts and paperwork located in front, above and to the side, a maximum distance of seven feet, continuously throughout the day; to reach items stored in filing cabinets and low shelves; to work in a small, crowded space at nurse's station; to alternate between performing many different kinds of tasks repeatedly throughout the day as demands change.
• Ability to continuously move from own work area to nurse's station, nutrition station, and other locations on the unit and to travel to different floors, units, labs and departments throughout the hospital several times per day, sometimes in response to stat (emergency) requests.
• Ability to load printer with computer paper, to move clothing, linen or supplies which weigh up to 25 pounds.
• Ability to regularly work with tight timeframes and critical deadlines, and to deal with people who may be upset or irate.
• Ability to work around noise from office, patient care equipment and people, and in areas where placement of lighting causes shadows in workspace.
• Demonstrates good verbal and written communication skills, documents and reports clearly and concisely. Conveys instructions, directions and information appropriately.
• Works at establishing a good rapport and professional working relationship with all departmental personnel. Readily assists coworkers. Maintains appropriate interdepartmental communications.
• Demonstrates an ability to express self in all areas of communication (verbal, written, non-verbal). Utilizes effective listening and questioning techniques.
• Offers assistance and provides direction to visitors, patients, physicians, and families in a concise, sensitive, informative, and professional manner, keeping a positive and courteous tone.
• Identifies self and unit when answering/using the phone. Delivers messages and/or refers phone calls to the appropriate person. Forwards all information as required. Handles telephone information requests with courtesy, accuracy, and respect for patient confidentiality and HIPAA.
• Ability to deal with people who may be upset, confused or angry.
• Demonstrates adherence to the Principles of Community.
• Demonstrates good verbal and written communication skills, documents and reports clearly and concisely. Conveys instructions, directions and information appropriately.
• Works at establishing a good rapport and professional working relationship with all departmental personnel. Readily assists coworkers. Maintains appropriate interdepartmental communications.
• Knowledge of medical terminology.

Key Responsibilities

• 25% - Customer Service Expectations
• 15% - Unit Communication
• 15% - EMR and Computer
• 15% - Performance Improvement Compliance
• 15% - Medical Records
• 15% - Unit Environment

Department Overview

To provide clerical support and coordination of patient services to the Emergency Department. The Emergency Department is a 152-bed acute/tertiary that includes being Level 1 Adult and Pediatric Trauma Center.

The Department of Emergency Medicine at UC Davis provides a dedicated team of physicians, nurses, 42 residents, and a total of 26 specialists of every medical and surgical specialty to treat critically ill and injured adults and children. Our team provides an extraordinary level of knowledge, skill and compassion to every patient we serve at our Level 1 Surgery and Emergency Services Pavilion.

The Emergency Department is prepared and equipped to provide comprehensive and efficient emergency care to patients in need of medical and surgical specialty physicians to treat critical and acute illnesses and injuries 24 hours a day, 365 days a year.

POSITION INFORMATION

• Salary or Pay Range: $26.64-$33.12
• Salary Frequency: Hourly
• Salary Grade: 282
• UC Job Title: HOSP UNIT SVC CRD 3
• UC Job Code: 009257
• Number of Positions: Multiple
• Appointment Type: Staff: Career
• Percentage of Time: 90%
• Shift (Work Schedule): 7p-7a (12 hour shift)
• Location: Surgery & Emergency Serv PAV (HSP010) - Sacramento, CA
• Union Representation: EX-Patient Care Technical
• Benefits Eligible: Yes
• This position is 100% on-site
• This is not an H-1B visa opportunity.

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

• UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.
• Must be able to work occasional overtime to cover staffing shortages
• Must be able to workday, evening, or night shift as required
• Must be able to work in an area where smoking is prohibited
• Must be able to float to different units as needed
• Must be able to work in a classification which is included in a collective bargaining unit (union)
• Must be able to wear a uniform jacket, and scrubs in required areas
• References reflect an overall meet or exceeds
• Methods of Measurement Include the Following: Direct Observation, Feedback from staff or patients, Documentation
• Ages Served: Infants (0-12 months)Children (12 months - 15.5 years)Adolescents (9-18 years)Adults (10 and older)Geriatric (65 and older)

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks