IT Support Specialist

A strong, independent community bank, North State has served customers for over 25 years and counting. Headquartered in Raleigh, North Carolina, with offices in Wake and New Hanover counties, the Bank was built on and practices the core values of integrity, hard work, fairness, teamwork, and consistency. We believe it's our calling to add value to the lives of those we serve and to do so with a spirit of friendship. We are a full-service bank with focused divisions for mortgage, government lending, and the community association management industry.

North State Bank has an exciting opportunity for an IT Support Specialist in our Information Technology Department located on our corporate campus in Raleigh, NC. This role provides first level support of workstation hardware, software, operating systems, applications and the bank's core operating system. Due to the nature of the the IT Support Specialist role, this is a required in-office role.

Essential Duties & Responsibilities:

• Provides technical support to Bank employees by responding to issues reported through the helpdesk in accordance with established SLA's, procedures, standards, and policies.
• Deploys, configures, maintains, and decommissions end-user workstations in accordance with established procedures, standards, and policies.
• Deploys, configures, maintains, and decommissions workstation peripherals including printing and image capture devices, in accordance with established procedures, standards, and policies
• Coordinates with business units to provision, configure, and deprovision resources for external audits.
• Assists System Administrators with patching deployments and vulnerability remediation through patch testing, validation, troubleshooting, and installation as needed.
• Coordinates with System Administrators and IT Operations Specialist to provision, configure, support, and deprovision mobile devices connecting to Bank systems.
• Assists Infrastructure and Network Engineers supporting the Bank's VOIP system by installing, configuring, maintaining, and decommissioning end-user telephony hardware and software in accordance with established procedures, standards, and policies.
• Performs user and equipment relocations in coordination with Infrastructure and Network Engineers to ensure appropriate provisioning of services to support the move.
• Provides setup, support, and operation of technology and audio-visual equipment for meetings.
• Provides training to end-users on proper use of technology in accordance with established procedures, standards, and policies
• Prepare hardware scheduled for disposal by securely removing locally stored data in accordance with established procedures, standards, and policies.

• Escorts and work with vendor technicians while onsite providing support for HVAC, access control, and emergency services at area locations.

• Assists with IT Asset Management by performing hardware and software installation and removal at the direction of System Administrators and coordinates orders with IT Operations Specialist.

Qualifications (Includes education, certifications, experience, etc.):

• Associate's degree in an Information Technology-related field; or an equivalent combination of education and experience required.
• Two years of desktop support experience in a corporate environment required.
• Experience supporting technology in a highly regulated industry preferred.
• Familiarity with Microsoft technologies including Microsoft Office and Windows Operating Systems required.
• Familiarity with supporting PC's joined to a Microsoft Active Directory domain preferred.
• Demonstrated, direct technical support and troubleshooting experience with hardware such as desktops, laptops, and printers required.
• Excellent written and verbal communication skills required.
• Strong internal customer service orientation within a team environment required.

North State Bank provides competitive compensation and excellent, flexible benefits program. With North State Bank benefits, you have the flexibility to choose what's right for you and your family. We hope you will see it comes down to one simple truth: North State Bank is a great place to work!

North State Bank is an equal opportunity employer and gives consideration for qualified applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, national origin, pregnancy, genetic information, disability or status as a protected veteran status or any other protected category under applicable federal, state and local laws. VEVRRA Contractor.

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