Manager, Operations

Your Role

The Behavioral Health (BH) Utilization Management (UM) Specialty team manages continuity of care, exceptions requests, and provides support for the clinical Utilization Management team. The Manager, Operations (BH UM Specialty) will report to the Sr. Manager, Operations (BH UM Intake). In this role you will oversee day to day operations, performance oversight and audit readiness.

Your Knowledge and Experience

• Requires a college degree or equivalent experience and minimum 7 years prior relevant experience, including 3 years of management experience gained as a team leader, supervisor or project/program manager
• Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management and delegation
• Understands Blue Shield of CA's mission and business plan
• Has functional expertise within the area of responsibility
• Requires advanced knowledge of job area usually obtained through advanced education combined with experience
• Requires 3 years of experience working in a Call Center environment
• Requires strong critical thinking skills
• Requires the ability to work and make decisions independently
• Requires strong written and verbal communication skills