EFT Services Supervisor

Work Location:

324 North Fourth Street

Indiana, Pa 15701

Work Hours:

Monday - Friday

8:00am - 5:00pm

Additional hours as needed to fulfill the needs of the department.

Function:

Responsible for overseeing and coaching the EFT Services staff and monitoring tasks completed by the team.

Duties and Responsibilities:

• Assume responsibility for the efficient and effective control of the Bank's EFT Services functions by:

  • Preparing and distributing weekly staff assignments. Consider PTO and make adjustments as unplanned situations arise to ensure all tasks are completed in a timely manner and procedures are followed.

  • Making recommendations regarding improved operating policies and procedures, changes in employment, salary, and performance ratings for employees.

  • Promoting positive customer service attitudes among employees of the sections.

  • Hiring, leading, motivating, training and rewarding staff.

  • Engaging in regular coaching sessions with individuals and the group.

• Serves as an 'expert' of EFT Service products/services to serve as a resource for more escalated problems and take appropriate action.

• Maintains/Assists with the productivity reporting of EFT Services.

• Responsible for overseeing the daily operations of EFT Services:

  • ATM Settlement

  • Debit and ATM card order processing and maintenance

  • Monitor compromised card alerts, recommend, and approve appropriate action.

  • Work with FIS and VISA on issues relating to Debit/ATM card fraud

  • Dispute resolution process

  • Review and implementation of system enhancements

• Provides telephone support in reference to:

  • ATM terminal functionality & settlement.

  • Cardbase inquiries about card status, transactions (approved and declined), travel notifications, daily limits, card procedures and policies, etc.

  • SRM cardbase workflow inquiries, including initialization of application, correcting rejected applications, status of applications, status of card production, etc.

• Responsible for monitoring Regulation E timeframes for error resolution on debit card, online banking, Zelle, wire transfer, and ACH claims.

• Responsible for monitoring ATM skimming alerts, as outlined within the Bank's Incident Response procedure.

• Stay current with industry trends and regulations related to debit cards and ATMs through host processor, VISA, various related agencies and vendors.

• Work directly with host processor, VISA, and other appropriate agencies related to debit card/ATM fraud issues to make appropriate recommendations where necessary. This includes working directly with FIS SecurLOCK Fraud Analytics personnel to implement and edit real-time rules.

• Work directly with the Bank's Financial Intelligence Group for fraud concerns.

• Regular review of general ledger and official checking account reconcilements, including daily approval of general ledger batch entries and monthly presentment of reconcilements to senior management.

• Assists in maintaining up-to-date corporate and departmental policies and procedures.

• Attends periodic education opportunities to stay up to date on regulations/rules for areas under your responsibility.

• Acts as a backup to all department functions.

• Maintains a good working relationship with bank employees. Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and the Bank.

• Performs additional duties as required.

Education:

Requires a high school diploma or equivalent, plus specialized training or a two-year degree.

Experience:

Five to ten years general business experience and two to five years specialized experience. Specialized experience includes debit card management, reconcilement of accounts, knowledge of Reg E and Visa regulations, schedule and task management for a team.

Physical Demands:

Operates a keypad device 90-100% of the day. Operates office equipment 0-10% of the day. The primary parts of the body involved in performing these tasks are the fingers, thumbs, hands and wrists and elbows, upper torso. Traveling to alternate work locations 0-10%. Sitting is required 90-100% per day. Standing 0-10% per day. Routinely lifts 0-10 lbs. 80-90% per day.10-20 lbs. 0-10% per day. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary Range: