Sales Complaint Investigations Coordinator - Bilingual

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Required Job Qualifications:

• Bachelor's degree and 3 years of business, training or project management experience OR 7 years of business, training, or project management experience.
• Experience defining business requirements for new systems or changes to existing systems and processes.
• Experience leading an assigned phase of a large-scale project or leading all phases or a small or medium project.
• Experience facilitating groups and delivering presentations.
• Knowledge of operational areas in a health care environment.
• Knowledge of various corporate systems applications.
• Clear and concise interpersonal, verbal, and written communication skills.
• PC experience to include Word, Excel, and PowerPoint

Preferred Job Qualifications:

• Ability to problem solve and identify root causes
• CMS compliance knowledge
• Medicare plan knowledge
• Health insurance sales experience
• Grievance experience or knowledge of the grievance process
• Salesforce experience

This is a Flex (Hybrid) role: 3 days in office; 2 days remote.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement:

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.