Customer Service Representative

Location:Access-Medical South12681 Creekside LaneSuite 201Fort Myers FL 33919

Department: Lee Health Medical Equipment Solutions

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

At Lee Health, we know that exceptional care starts with exceptional support. As a Customer Service Representative in our Medical Equipment Solutions department, you will play a vital role behind the scenes, helping patients and families get the medical equipment they need when they need it.

This position is phone-based and focuses on processing incoming orders, scheduling deliveries, and ensuring patients feel supported from their very first call. You will work in a collaborative, cubicle-based team environment with leaders who value your growth, offer structured training, and celebrate your contributions.

What You Will Do

Manage incoming Manage incoming referrals through multiple platform

Provide support to patients, families, and providers for initial orders and refills.

Verify insurance guidelines

Schedule equipment deliveries and confirm invoice bill-outs.

Accurately handle data entry and order fulfillment using the Brightree operating system.

Function as an intake specialist, ensuring accuracy, efficiency, and patient-centered service.

Work closely with a supportive team in a structured, process-driven setting.

What We Are Looking For

Previous medical field experience is strongly preferred.

Customer service skills with the ability to manage a fast-paced workflow.

Familiarity with insurance guidelines and medical terminology.

Detail-oriented with strong organizational and data entry skills.

Bilingual (English & Spanish) candidates highly preferred.

Why Join Lee Health?

Purpose-Driven Work: Be part of a nonprofit health system committed to our Southwest Florida community.

Supportive Culture: Work in a team that values collaboration and celebrates individuality.

Career Development: Access training, advancement opportunities, and continuing education.

Comprehensive Benefits: Competitive pay, healthcare coverage, retirement plans, and wellness resources.

Join Lee Health, where your dedication behind the scenes helps deliver life-changing care to patients and families every day. Apply today and bring your skills to a team that is redefining what it means to care.

1-2 years prior experience required for Lee Health Solutions.

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Fort Myers