Desktop Support Technician

Connection
United States, Indiana, Greenfield
Jun 20, 2025
Desktop Support Technician Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Greenfield, IN CONNECTION At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose. https://www.connection.com/ keywords: position summary,position details,technical,support,network,collaboration,documentation,experience,skills Full Time $28.00/Hr. - $31.00/Hr. Overview: Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician. This is an onsite opportunity in the Greenfield, IN area. The opportunity is based on a contract basis with the possibility of extension. We offer excellent pay and benefits for contractors supporting a well-established manufacturing company. We are seeking a skilled Desktop Support Technician to support approximately 300 employees in a fast-paced manufacturing environment. This hands-on role requires candidates to be comfortable staying active throughout the day and adhering to safety protocols, including the use of steel-toe footwear, safety glasses, and hearing protection in designated areas. This position is essential to maintaining efficient IT operations, delivering front-line technical support, troubleshooting issues within Microsoft environments, assisting with basic network tasks, and managing desktop hardware and software. The ideal candidate will bring both technical expertise and a strong customer service mindset, with the potential to grow into a full-time role. Responsibilities: End-User Support & Troubleshooting: Provide first-level technical support for Windows OS, Office 365, and other Microsoft applications. Diagnose and resolve hardware/software issues across desktops, laptops, and peripheral devices. Assist users with configuring and troubleshooting email, applications, and basic network access. Network Support: Monitor and troubleshoot basic network connectivity (e.g., switches, routers, Wi-Fi). Assist with configuration and maintenance of network equipment as directed. Escalate advanced network issues to senior IT teams. Desktop & Device Management: Deploy, configure, and maintain desktops, laptops, and mobile devices. Ensure proper installation and functionality of operating systems and software. Support peripheral devices such as printers, scanners, and monitors. Collaboration: Work closely with other IT teams (Systems, Data Engineering, Development, AS400) for issue escalation and resolution. Participate in IT meetings to share support trends and contribute to process improvements. Documentation: Maintain accurate documentation for support procedures, configurations, and resolutions. Contribute to and update the IT knowledge base regularly. Entity of type com.vizirecruiter.common.domain.model.Label with id: 484 5 Entity of type com.vizirecruiter.common.domain.model.Label with id: 11 Entity of type com.vizirecruiter.common.domain.model.Label with id: 1212 Requirements: 3–5 years of experience in desktop or IT support roles. Proficiency in Microsoft Windows OS, Office 365, and standard desktop applications. Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP). Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Ability to work effectively under pressure in a fast-paced setting. Comfortable working on-site in a manufacturing environment and adhering to safety protocols. Team-oriented and proactive with a willingness to learn and support various IT functions. Preferred Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or equivalent certifications are a plus.