Taxpayer Assistance Technician

Are you a skilled communicator with practical tax-related knowledge? Elevate your career by applying for the Taxpayer Assistance Technician position at the Bureau of Enforcement and Taxpayer Assistance (BETA) in Harrisburg. This role is designed to assist taxpayers and their representatives with inquiries related to the various taxes overseen by BETA, while also providing essential clerical support to the district office. Do not miss this chance to advance your career with an agency that values integrity, inclusivity, and staying connected!

As a Taxpayer Assistance Technician, your role will involve researching and reviewing taxpayer accounts using various departmental systems, including PATH, the Business Tax System (BTS), BRIDGES, and a web-enabled inquiry platform. You will provide accurate responses to taxpayer inquiries, guiding them and their representatives on the correct completion of tax returns and related forms. Your responsibilities will include verifying tax liabilities, penalties, and interest, while explaining how these figures are derived in accordance with applicable tax laws and regulations. Furthermore, you will evaluate taxpayer compliance, respond to inquiries via phone and written communication, and collect necessary documentation to adjust accounts as required. Training will also be a key aspect of your position, as you will instruct seasonal staff on personal income tax and property tax/rent rebate programs, offering technical support for complex tax matters. Additionally, you will organize training sessions for volunteer tax groups, travel to satellite offices, and present on state tax laws. Finally, you will prepare reports assessing taxpayer services and recommend improvements for future enhancements.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Philadelphia.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of experience in reviewing tax documents and making taxpayer liability decision and applying tax laws, rules, regulations, policies and procedures; or
• Three years of experience in the collection of taxes; or
• Any combination of experience and training which provides the applicant with the required knowledge, skills and abilities.

Additional Requirements:

Legal Requirements:

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.