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Marketing Events - Coordinator, Marketing Experience

Brookfield Zoo Chicago
medical insurance, dental insurance, life insurance, paid time off, paid holidays, 401(k), employee discount
United States, Illinois, Brookfield
8400 31st Street (Show on map)
Jun 20, 2025

Join the PRIDE and Brookfield Zoo Chicago's mission to ignite emotional connections with wildlife that spark conservation action while leading vital programs to protect endangered species. Our beautiful 235-acre campus offers a living classroom that is home to over 3,500 animals representing 500 species. Brookfield Zoo Chicago is embarking on a groundbreaking, ambitious Next Century Plan to achieve our vision. It is the beginning of an exciting transformative journey!

This position contributes to the success Brookfield Zoo Chicago by creating and providing an extraordinary guest experience, driving attendance through supporting engaging and impactful onsite, special events, experiences, and promotions. and helping to grow the Zoo's audience base.

This is a non-union full-time hourly position, grade 03H with an expected hiring range of $20.09 to $21.85 per hour. For our Benefits Summary Information, follow this link to our Benefits Table or copy and paste the following in your internet browser www.brookfieldzoo.org/custom.czs/files/06/06337b2c-b3db-45a2-8eb2-f8362486bd0e.pdf (please refer to the non-union, full-time employee section) and/or refer to the benefit details provided below after the job description information.

Primary job duties and responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions of the position.



  1. *Assist in the planning and execution of an annual series of special events and promotions that support overall strategic marketing and attendance goals for Brookfield Zoo Chicago ("BZC"). Research and recommend new special event ideas, strategies, and opportunities in partnership with the Marketing Events Manager.
  2. *Provide planning and event execution assistance of all elements of Marketing special events, with responsibilities including, but not limited to: coordinating necessary communication through all phases of each event to ensure smooth implementation; following event day plans, timelines, and policies; ensuring pre-event setup and day-of-event logistics and coordination.
  3. *Work with the Marketing Experience Manager on special event production expenditures and special event revenue. Assist in the tracking process of sourcing, accepting proposals, contracting, invoicing, and confirming of payment for all selected suppliers (i.e., entertainers, rental companies, audio-visual suppliers, lighting vendors, etc.) while complying with BZC's policies and MBE/WBE/DBE Supplier Diversity Program.
  4. *Coordinate with Zoo departments, Guest Services team, and other event partners with special event information, calendar, images, and registration for collaborative and informed promotion of events. Collaborate with PR, Marketing, Outreach, Education and Development team members on new promotional and marketing opportunities to grow and support special event attendance.
  5. *Assist in conducting special event reporting, emails and administrative functions including event recaps, surveys, reporting, monitoring guest event satisfaction for enhancement opportunities, organizing of event materials.
  6. *Serve as customer service liaison for marketing events, responding to event-related inquiries, ticketing and registrations difficulties, and other guest requests or comments as needed.
  7. *Support the manager with coordination related to volunteers, internal staff, and vendors in the execution of onsite special events.
  8. *Be onsite for all Zoo events to oversee execution and address any issues in real-time.
  9. Other related duties as assigned.


* Denotes Essential Job Function(s)

Position minimum requirements:



  • One year of college or two years of equivalent combination of training and/or work, internship or volunteer experience providing event planning, marketing, or project management required. High school diploma or educational equivalent (e.g., GED.) required.


  • Two years' experience in event planning, marketing, or project management.
  • Computer proficiency with Microsoft Word, Excel, and PowerPoint required.
  • Strong interpersonal skills with a warm, amiable personality. Ability to build rapport and interact effectively with others, including but not limited to internal staff, volunteers, vendors, and suppliers.
  • Must be proactive, persistent, helpful, and able to deal calmly with multiple issues.
  • Strong communication skills, verbal, written, including effective listening and presentation skills.
  • Strong attention to detail, time management skills, and ability to prioritize multiple projects simultaneously.
  • Ability to work both independently and in teams.
  • English fluency at a full professional proficiency.
  • Cultural competency; experience and/or ability to work and interact effectively with a diverse, multicultural audience.
  • Valid driver's license required. Illinois residents must possess a valid Illinois license within 90 days of hire. Valid out-of-state license required for out-of-state residents.



Desirable/preferred qualifications:



  • Associates degree in Marketing, Public Relations, Communications, or related field or four years' equivalent combination of training and/or experience preferred.
  • Multilingual ability, Spanish fluency a plus.
  • Experience working for another experience-based organization, zoo, aquarium, museum, or cultural organization a plus.



Additional information: Position may require some weekend days, evenings, early mornings, and travel as needed. Incumbent must be highly professional and tactful and represent the organization in a professional manner. Must be comfortable with long periods standing, being outside, and dealing with varying weather conditions. Must gain an understanding of BZC's mission, vision, and values, as well as a comprehensive understanding and sensitivity to BZC audiences.

If interested in being considered for this opportunity, please visit the BZC Career Portal www.brookfieldzoo.org/careers and use the Advanced Search feature to look for requisition 198 to obtain more details about the position and to apply by submitting your profile.

We are pleased that you are considering joining our dedicated team at Brookfield Zoo Chicago (BZC). Below is a summary of Brookfield Zoo Chicago's generous employee benefits.

Non-Union Full-Time Employees

Eligibility: Eligible employee is defined as a regular, full-time employee who is regularly scheduled to work a minimum of 35 hours or more per week. Coverage begins on the date of hire. Have a family? You can also cover your spouse, civil union partner, and/or eligible children who are under age 26.

Time away from work: Paid Time Off (PTO) is accrued based on Years of Service and pay grade on a per-pay-period basis starting on the date of hire. Unused PTO time carries forward from one calendar year to the next to a specified maximum. Below are the equivalent amounts employees, who work 8 hours per day or 10 hours per day, earn in a 12-month period. An employee's pay grade is included in the job description.




Years of Service

New hire- 5 years

5+ years

10+ years

15+ years

20+ years



Positions in Grades 01H-06

* 21 days

* 26 days

* 31 days

* 36 days

* 37 days



Positions in Grades

07H-14-14MT-15MT

* 26 days

* 26 days

* 31 days

* 36 days

* 37 days



Positions in Grades

16H-17MT

* 31 days

* 31 days

* 36 days

* 36 days

* 37 days



Positions in Grades

07H1-081 (10hr/day)

* 18 days

* 22 days

* 26 days

* 30 days

* 31 days



Holidays: Non-union employees are eligible for 8 paid holidays per year.




1.



New Year's Day



2.



Memorial Day



3.



Juneteenth



4.



Independence Day



5.



Labor Day



6.



Thanksgiving Day




7.




Day after Thanksgiving Day




8.



Christmas Day



Medical Insurance: Employees may choose from one of two medical plans: Blue Cross-Blue Shield HMO or PPO Plan. A waiver credit is available to employees who waive enrollment in medical insurance. Coverage begins on the employee's hire date.




Benefit



Coverage Tiers Available



HMO Employee Cost

(biweekly)



PPO Employee Cost

(biweekly)



Waiver Credit

(biweekly)



Medical Insurance



Single, Single +1, Family



$71.19 - $279.22



$46.26 - $181.49



Not Applicable



Medical Waiver



Not Applicable



Not Applicable



Not Applicable



-$38.47







HMO



PPO



Annual Deductible



$0



For In-Network: $250 Individual / $500 Family

For Out-of-Network: $500 Individual / $1,000 Family



Out-of-pocket maximum



$1,500 Individual / $3,000 Family

Prescription drug expense limit: $1,000 Individual / $2,000 Family



For In-Network: $1,000 Individual / $2,000 Family

For Out-of-Network: $2,000 Individual / $4,000 Family



Doctor Visits

PCP Visit

Specialist Visit

Preventive care/

screening/Immunization



$20/visit

$60/visit

No Charge




$20/visit; deductible does not apply

$40/visit; deductible does not apply

No Charge; deductible does not apply




Hospitalization

Facility Fee

Physician's/surgeon's fees



$250/day

No Charge




20% co-insurance

20% co-insurance




Prescription Drugs

Generics

Preferred Brand Drugs

Non-Preferred Brand Drugs

Specialty Drugs





$30/prescription (retail)

$60/prescription (mail order)

$45/prescription (retail)

$90/prescription (mail order)

$60/prescription (retail)

$120/prescription (mail order)

$60/prescription (retail)




Deductible does not apply

$5/prescription (retail), $10/prescription (mail order)

$15/prescription (retail), $30/prescription (mail order)

$30/prescription (retail), $60/prescription (mail order)

$5/$15/$30/ prescription (retail)



Dental Insurance & Vision Care Coverage: A dental plan and an employee-paid vision care plan are available. A waiver credit is offered to employees who waive enrollment in the dental plan. Coverage begins on the employee's hire date.

Mental Health: Support, counseling, and resources for life issues at no cost to the employee. Eligible employees and their immediate family have access to Perspectives, a dynamic Employee Assistance Plan (EAP) which provides 24/7, confidential care and resources to address work and life stressors.

Retirement Savings: A 401(k) savings plan is available for all employees. Choose either pre-tax and/or Roth after-tax contributions. First of the quarter following one year of service, eligible employees receive matching contributions of 50% of the first 6% you contribute.

Employer-paid Income Protection: Short-Term and Long-Term disability benefits are available which provide up to 60% of the employee's base weekly wages for the first 90 days, then up to 60% of the employee's monthly wages if the employee is unable to return to work. Basic Term Life & Basic Accidental Death & Dismemberment Insurance policies each in the coverage amount of 1X the employee's annual salary, plus an additional $10,000 in coverage. Eligible employees are automatically enrolled in these benefits upon hire.

Pre-tax Flexible Spending Accounts (FSAs): Brookfield Zoo Chicago believes in helping eligible employees take advantage of pre-tax savings for eligible healthcare and/or dependent care expenses. Eligible employees may set aside pre-tax dollars from their paychecks to save for pre-tax reimbursement of qualified healthcare and/or dependent care expenses.

Voluntary Benefits:

-Supplemental Term Life Insurance - Group Accident Insurance

-Supplemental Accidental Death & Dismemberment Insurance - Group Critical Illness Insurance

-Supplemental Dependent Life Insurance - Identity Theft Protection

Other Benefits & Perks for All Employees (unless otherwise noted)

Advanced Inquiry Degree Program

Brookfield Zoo Chicago has partnered with Project Dragonfly at Miami University of Ohio to bring an exciting Master's degree program to the Chicagoland area. The Advanced Inquiry Program (AIP) is an inquiry-driven learning experience, allowing participants to take classes from Miami University faculty. Enrollment is open to applicants with a bachelor's degree, regardless of academic major or profession. This program is designed for teachers and other education professionals.

BZC University

The Zoo offers a variety of training, both on-site and via virtual classes and e-learning through Brookfield Zoo Chicago University at no cost to employees, including professional development, skill-building courses, conservation topics, zoo and animal-related topics, safety, leadership development, wellness, and much more. Instructors include guest speakers, staff presenters, and outside trainers.

Access Credit Union

Employees are eligible immediately upon employment to participate in the credit union. The minimum balance is $5. Savings are insured up to $100,000, and savings accounts, new and used car loans, personal loans, student loans, and much more are available.

Blackhawk Work Perks

Special offers on Chicago Blackhawks games. Tickets start at $30.

Discounted Membership at Loyola Center for Fitness

Corporate discount members receive $0 enrollment and 25% off individual dues. Monthly pricing is subject to the number of people on the membership.

Discounted Day Care

Discounted day care is available through a partnership with KinderCare Education to provide discounted childcare benefits for employees. Covered brands include KinderCare Learning Centers, Children's Creative Learning Center, Inc. (CCLC), and Champions before and after-school care programs. Employees with children enrolled at a participating center save 10% on childcare tuition for children ages 6 weeks to 12 years available at over 100 locations throughout the greater Chicago metropolitan area.

Employee Discounts

Employees may benefit from "Working Advantage," an employee discount program, which offers a wide variety of discounts to staff.

Enterprise-Rent-A-Car

Discounts are available to staff members through Enterprise-Rent-A-Care for their personal use.

Free Flu Vaccines

Each year the Zoo offers free, on-site flu vaccinations to all full-time and regular part-time employees.

Free Admission and Parking

Free admission and parking privileges are provided to Non-Union Full-Time Employees and Union Full-Time Employees only and their immediate family members of BZC employees who have completed the required paperwork.

Free Admission to Other Cultural Institutions

The Zoo has reciprocal agreements with other major Chicagoland cultural institutions which allow employees and certain guests to receive free admission and/or parking pursuant to BZC's policy.

Free Notary Public Service

Several staff are commissioned Notary Publics and provide free notary services to BZC staff.

Freebie Table

Consistent with our conservation ethic, we have a "Freebie" table where staff can place unused/unwanted items that still have value for other staff members to claim. This has been a great way to recycle/upcycle by making unused items available to others.

Little Free Library: Take a Book. Share a Book.

The Zoo has a "Little Free Library" book exchange. If an employee sees a book they would like to read, they can take it, or they may donate a book they have finished. When they are done, they can return it to the Little Free Library or leave it at another Little Free Library location for others to enjoy.

Zoo Day Camp Discount

Zoo staff who register their child(ren) for Summer Camp at Brookfield Zoo Chicago receive a discounted price for a week of camp for each child registered. The discount is limited to immediate family members only (grandchildren included). Lunch and T-shirts are not discounted.

Zoo Discounts

Employee discounts are available on BZC gift shop and restaurant purchases, including 25 cent drinks when the Zoo-issued drink cup is used.

Brookfield Zoo Chicago is open 363 days each year. Work schedules vary with each position. This position may require the ability to work a non-traditional schedule on-site that may include holidays, weekends, mornings and/or evenings.

The mission of Brookfield Zoo Chicago is to inspire conservation leadership by connecting people to wildlife and nature. Accredited by the Association of Zoos & Aquariums, American Humane, and the Alliance of Marine Mammal Parks and Aquariums. Brookfield Zoo Chicago is an Equal Opportunity Employer.

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