Concierge

The Concierge is responsible for answering and transferring all incoming telephone calls in a courteous and professional manner, giving information, directions, and other appropriate assistance to residents, staff, guests, vendors, and visitors as needed. This position is also responsible for any necessary clerical functions in accordance with established policies, procedures, and/or specific instructions from the supervisor.

About Us:

Abiitan is an Ecumen community located in the heart of the Mill City District of Downtown Minneapolis. Abiitan provides three levels of care, which fulfills our goal of being an "Age in Place" community. Independent Living-77 residences | Assisted Living-28 residences | Memory Care-20 residences. Abiitan is one block from the Mississippi River and Stone Arch Bridge, two blocks from the Guthrie Theater, and just steps away from all the cultures, arts, and events that downtown living has to offer.

Join Ecumen, a leading nonprofit senior living provider committed to advocating for older adults through exceptional housing, compassionate healthcare, and innovative services. With over 160 years of experience, we proudly rank as Minnesota's 8th largest senior living organization. Be part of a team that makes a meaningful impact, supporting our mission to serve older adults, while fostering inclusivity and belonging in everything we do.

Opportunity Details:

Schedule:

• Full-Time
• Shift: 7:00am-3:00pm
• 75 hours bi-weekly
• Monday - Friday
• Position works rotating holidays.

Pay:

• The targeted pay range for this job is $18.50 to $21.00 per hour.
• Ecumen considers a variety of factors when determining new hire pay including experience, qualifications, and, when applicable, certifications, licenses, and education.

Benefits:

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  Ecumen offers a comprehensive benefits package to our full-time team members including medical, dental, vision, flexible spending and health savings accounts, life & disability insurance, paid time off benefits, a generous 6% 401(k) match, and other well-being resources. Learn more at https://www.ecumen.org/find-a-career/benefits/.

  
  

Essential Job Responsibilities:

1. Greets all persons entering the facility in a professional and courteous manner. Informs, guides, directs and otherwise assists residents, visitors, staff, guests, and vendors. Notifies supervisor of any unsafe or perceived safety issues.
2. Answers the telephone politely and attentively, screens calls, routes calls, and takes messages for residents and employees in a courteous manner.
3. Ensures resident/tenant directory is accurate and up to date. Routes resident and office mail to appropriate parties.
4. Provides support to business office and other management staff, as directed. Prepares special reports, documents, correspondence, and provides clerical assistance as directed from various departments and staff.
5. Sends and receives fax transmissions, emails and mail as directed.
6. Performs other duties as assigned.

Minimum Required Qualifications:

• Must be 17 years of age or older
• Excellent customer service and telephone skills
• Ability to communicate effectively in both verbal and written formats
• Proficient with Microsoft Office Suite
• Ability to follow all safety rules, regulations, policies and procedures of the facility including but not limited to: Vulnerable Adult and Abuse Policy, HIPAA, Resident's Bill of Rights, Universal Precaution, AWAIR, OSHA, Right to know, SDS, ADA, HUD Policy and Procedures, Fair Housing laws and regulations.

Preferred Qualifications:

• High School diploma or GED equivalent
• Prior customer service experience
• Prior experience working with seniors