Director of Product Operations

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It's simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We're dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we're determined, always staying open - winning and failing as one.

We're looking for a Director of Product Operations to join our new Product Operations team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

WorldPay is undergoing a massive growth transformation and pivot to product-led growth. The Product Operations team is a highly visible, cross-functional, and strategic team, charged with transforming the Product organisation to enable this shift.

About the role

Worldpay is seeking a Director of Product Operations to join our Product Operations team. This hybrid role, based in our London office, will be pivotal in driving strategic initiatives and enhancing operational efficiencies within the organization. The ideal candidate will possess a strong background in project management, product operations, and analytics, with a proven ability to lead cross-functional teams and deliver innovative solutions to complex challenges. This person will report to and work closely with the VP of Product Operations and Special Projects.

What you'll own

• Lead Strategic Initiatives:Drive the execution of high-impact projects that align with the strategic goals of the Product Operations team, utilising creative problem-solving skills to tackle complex challenges.

• Spearhead Cross-Functional Collaboration:Work closely with various stakeholders, including product managers, engineers, strategy teams, marketing / GTM teams, and senior leadership, to ensure alignment, adoption, and effective communication throughout initiative lifecycles.

• Extracting insights:Use customer feedback and in-product experiences to create actionable recommendations that influence product roadmaps.

• Streamlining operations:Spearhead initiatives to streamline operations.

Examples of Potential Projects

• Improving the early stages of our product development lifecycle (including engagement with commercial teams and clients) so we can derisk product investments and ensure full value is captured

• Designing and implementing a target state operating model and org structure for enhanced operational effectiveness in the Product org

• Use data-driven insights to influence strategic product roadmap decisions

• Deep dive in select product areas and improve the operating model across commercial, product, and engineering teams

Where you'll own it

This role is hybrid and can either be based in our London Walbrook office, or our Cincinnati, Ohio office in the US

What you bring

• Education: Bachelor's degree in Business Administration, Project Management, or related field; Master's degree preferred

• Experience:

• 8+ years of total work experience with at least 4y in product management or sales/customer/product operations required

• Proven track record of managing special projects from inception to completion

• Skills:

• Creative thinker with a knack for generating innovative ideas and solutions for seemingly intractable challenges

• Strong communicator capable of engaging effectively with stakeholders at varying levels of seniority across the organization

• Excellent analytical problem-solving skills with the ability to interpret complex data sets

• Self-starter and proactive

Added bonus if you have:

• Management consulting, chief of staff, strategic BizOps in fintech, or strategic special projects background

Worldpay perks - what we'll bring for you

We know it's bigger than just your career. It's your life, and your world. That's why we offer global benefits and programs to support you at every stage. Here's a taste of what you can expect.

• A competitive salary and benefits.

• Time to support charities and give back to your community.

• Parental leave policy.

• Global recognition platform.

• Virgin Pulse access.

• Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

• Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we're always looking to create a bigger impact for our colleagues and customers.

• Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

• Determined. Inclusive. Open.Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can't wait to hear from you.

To find out more about working with us, find us onLinkedIn.