Driver License Examiner Assistant (Allison Park)

NOTE: This posting will close on JULY 2, 2025 or after 30 applications are received, whichever occurs first.

This role functions as an Assistant Driver License Examiner for PennDOT, playing a vital part in enhancing highway safety. The position involves assisting with customer interactions at the Driver License Center, where a key responsibility is the thorough examination of identity documents. This scrutiny is essential in the fight against identity theft and fraud, ensuring that only legitimate individuals are issued licenses. By meticulously verifying the authenticity of these documents, the assistant contributes to a safer driving environment and helps maintain the integrity of the licensing process. The work not only supports the operational efficiency of the center but also reinforces public trust in the system, making it a crucial element of the overall mission to promote safe and responsible driving practices.

In this position, the Driver License Examiner Assistant is stationed at a Driver License Center, where they play a crucial role in delivering driver licensing services to the public. The responsibilities include warmly welcoming customers, verifying applicant identification, assisting with the completion of application forms, and inputting data into the online driver license application system. Additionally, the assistant is tasked with distributing relevant forms and informational brochures tailored to the specific needs of each customer. They administer standardized knowledge tests to assess applicants' comprehension of motor vehicle regulations, driving laws, and traffic control devices, while also conducting vision screenings using a telebinocular instrument to ensure visual acuity for all applicants.

Furthermore, the assistant is responsible for entering test results and customer applications into online software systems via a PC terminal. They must independently address inquiries and concerns from the public, demonstrating a thorough understanding of the services offered and the requirements for each, including the criteria for obtaining REAL ID and non-REAL ID products. The role also involves providing information regarding various services such as driver's license renewals, duplicates, out-of-state transfers, motorcycle licenses, and commercial driver's licenses (CDLs), along with the associated restrictions and endorsements. Upon request, the assistant generates Restoration Requirements Letters for customers who visit in person.

Moreover, it is essential for the assistant to ensure the correct fee waiver code is applied and properly documented whenever a fee waiver is necessary for processing customer transactions, adhering to all aspects of the Fee Waiver Guidelines. Compliance with the Driver and Vehicle Services Customer Service Policy is mandatory, as is the strict observance of all REAL ID regulations. The assistant also issues and scans the Non-Native Born US Citizen/Non-US Citizen Courtesy Form as needed, ensuring that all procedures are followed meticulously to maintain the integrity of the licensing process.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours are 8:15 AM to 4:45 PM, Tuesday - Saturday, with a 30-minute lunch.
• Overtime and travel as required
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year of experience obtaining, evaluating, and providing information to the public.

Other Requirements:.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirement:

• This position requires the selected candidate to undergo and pass a Fingerprint and Name-Based Criminal History Check prior to employment.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.