IT Service Desk Specialist

IT Service Desk Specialist

Location: Waltham, MA (onsite)

Duration: Contract to Hire

Rate: $35-38 an hour W2/80K perm range

Description:

Service Desk Analyst with strong system administration, PC technician and problem-solving skills to serve as a key member of our IT team providing technical support.

* Provide quick and effective assistance with information technology systems

* Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance

* Listen attentively to customers' questions and concerns and offer optimal solutions

* Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel

* Represent with professionalism and integrity while helping to advance our company mission

Responsibilities:

* Respond to tech inquiries ServiceNow ticketing system

* Walk customers step-by-step through the problem-solving process

* Help with troubleshooting hardware and software

* Follow up with customers to ensure satisfactory service

* Communicate customer feedback to the appropriate internal team members

* Troubleshooting and administration of Windows clients.

* Diagnosing and resolving technical issues related to hardware, software, and network connectivity.

* Creating, tracking, and updating helpdesk tickets to document issues and their resolutions.

* Assisting with user account management tasks such as password resets and account unlocks.

* Assisting with the installation, configuration, and troubleshooting of hardware and software.

* Maintain/enforce computer/network usage policies.

* Creating and maintaining documentation, including user guides and troubleshooting procedures.

Skills and Qualifications

* Excellent problem-solving and analytical skills

* Comprehensive knowledge of computer systems and experience troubleshooting hardware and software

* The ability to break down technological processes and deliver clear, step-by-step instructions

* Patient, friendly demeanor with a great aptitude for listening

* Strong verbal and written communication skills

* Commitment to providing exceptional customer service

Preferred Qualifications

* Passion for problem-solving and customer service

* Tech savvy, with experience working in a tech-related field

* Ability to diagnose and resolve a variety of technical issues

* Team-oriented mindset with an openness to constructive feedback

* Eagerness to learn new technologies and systems

* Experience working as an IT help desk technician or in a similar customer support role

To Land This Job, You Need:

* 3-5 years' experience as a Service Desk Analyst and/or PC Technician.

* Proficiency administering Windows Clients.

* Proficiency with a variety of PC Technician tasks.

* Strong troubleshooting and debugging skills.

* Excellent written and verbal communication.

* At least 1 CompTIA certification.

#techjobs

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With company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com.

Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.

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