Program Coordinator I

SHIFT:

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CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview

CHOP Medical Financial Partnership (MFP) is an anti-poverty medicine initiative which acknowledges poverty as a chief social determinant of health and, as such, provides free, high-quality financial services to patient families to increase financial wellbeing and thereby health. Services include financial counseling, tax preparation, public benefits navigation, and teen financial education, and are mostly provided within the trusted environment of the primary care clinic.

The Program Coordinator will assist in administering MFP services and support program staff in delivering program services. Specifically, the Program Coordinator will support MFP's program manager and director in administrative tasks related to service partner contracts, internal departmental collaboration, and program data collection. The Program Coordinator will also support MFP Resource Navigators with logistical and operational needs to ensure effective and efficient service delivery and will work adjacent to Resource Navigators to promote and orchestrate MFP's teen financial education programming. The Program Coordinator will also play a critical role in launching new program initiatives as needed.

This role is a hybrid position and will be expected to work nights and/or weekends based on seasonal program services.

What you will do

• Oversee day-to-day operations and program service delivery.
• Monitor and coordinate program operations, resources and projects including develop project plans and facilitate the resolution of issues.
• Enact program policies and procedures, and maintain related documentation and databases.
• Engage in standardized outreach to patient families to make them aware of services and enroll interested families into MFP programming.
• Collaborate across internal teams and external partners, and serve as liaison for the program.
• Organize and participate in team projects and program meetings.
• Assist in managing and maintaining operating budget, supplies and resources.
• Maintain program metrics and related tools, and regularly compile data reports.
• Monitor and support related finance, accounting and billing functions.
• Coordinate information collection, compilation and dissemination as required.
• Provide advanced administrative support as needed.
• Perform other duties and projects as required.

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree - Preferred

Experience Qualifications

• At least one (1) year of administration, coordination or program experience - Required
• At least three (3) years of administration, coordination or program experience - Preferred
• At least one (1) year of experience in a healthcare related environment - Preferred
• At least one (1) year of leadership, management, or supervisory experience - Preferred

Skills and Abilities

• Intermediate proficiency with office software (Microsoft Office) including word processing, spreadsheet, and presentation software (Word, Excel, PowerPoint)
• Excellent verbal and written communications skills
• Excellent interpersonal skills
• Excellent organizational skills
• Excellent time management skills
• Strong project management skills
• Strong conflict resolution skills
• Ability to work independently with minimal supervision
• Ability to collaborate with stakeholders at all levels
• Ability to influence others to accomplish tasks outside of the direct span of control

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

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SALARY RANGE:

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

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At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.