Special Chem - Customer Service Representative

Accountable for the customer order to delivery process and customer assistance.
o Primary contact for internal and external customers for processing orders, complaints, and inquiries.
o Manage customer master data requests specific to their client base. Interfaces with internal and external suppliers to resolve order fulfillment issues (plant, terminal, broker, 3rd party).
o Handles customer document requests.
o Interfaces with business units to define and support customer requirements and standards.
Reviews sales forecast and provides consumption feedback to both Commercial and the Plant Back Office.
Performs monthly reconciliation of business (month-end close activities).
Basic SAP experience a requirement.
Ability to work in a matrix environment and multi-cultural structure.
Ability to perform the duties and responsibilities of your assigned partner/back-up.
Daily monitoring of Open Orders Reports for proactive follow up and communication of order status from order entry to invoicing.

Ability to work in a matrix environment and multi-cultural structure
Ability to quickly grasp complexities of assigned product lines and customers.
Ability and willingness to multi-task, manage, and work in a dynamic, fluid customer driven,team work environment.
Excellent interpersonal, communication, and customer service skills.
Personal computer skills to make efficient use of the customer support systems.
Proven ability to create innovation with an openness to change.
Ability to produce consistent, quality work with a focus on details.
Strong administrative follow-up and follow through.
Excellent organizational and prioritization skills.
Good analytical skills.
Possess problem-solving aptitude to provide solutions.
Ability to interact professionally with all levels of the organization.

Provides excellent customer service, consistent with the Companys core service standards.
Provides clear, professional communications to internal and external customers.
Consistently demonstrates a positive demeanor and ability to work in a collaborative team environment.
Supports after hours and emergency response.
Incorporates root cause analysis to help develop and implement workable solutions to identified challenges.
Provides innovative input for improving the customer service processes.
Promotes and adheres to quality management principles per ISO procedures.
Adheres to company policies and procedures.
Supports Responsible Care initiative.

High School Diploma required, Bachelors degree preferred