Loan Operations Supervisor II

Primary Purpose:

The Loan Operations Supervisor is responsible for the day to day functions of the Loan Maintenace Team. The general role is to manage employees within the department, oversee all of their processes, ensure proper training and demonstrate quality leadership.

Principal Duties and Responsibilities:

Assist with the implementation of department processes, procedures, and polices provided by management

• Provide assistance to employees to ensure the department adheres to change
• Ensure procedures are accurate and up-to date for the department
• Monitor productivity and workflows
• Assist management with monitoring staffing levels, job duties, advancement, mentoring to empower employees to achieve maximum potential
• Provide continuous training on operations and regulations as needed
• Complete, convey, and accept other duties as assigned

Job Specifications: (Knowledge, skills, and abilities normally required for competent performance in the job)

• College Degree, or equivalent experience in Loan Operations
• Detailed knowledge of loans as well as NetTrax, Platform 2, and ALS systems
• Professional written and verbal communication skills
• Excellent Interpersonal and customer service skills
• Highly self-motivated and excellent leadership ability