New

Desktop Support Technician

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oregon, Medford
Jun 25, 2025
Description ON-SITE ADMINISTRATOR, PRINT, location is Medford, OR Job description: * Replace consumables, including customer-provided paper, at each device location * Ensure adequate consumables are available at customer sites * Clear paper jams * Assist end user with device functionality * Report customer dissatisfaction to CM * Assist with the collection of usage pages per device as needed * Swap out devices with spares as needed. Description The primary responsibility of an OSA is to ensure the customer's printer environment is up and running. OSAs must be proactive and anticipate potential challenges before they arise. This involves staying ahead of the curve and ensuring that printers are clean and well-maintained to avoid any unexpected surprises. Speed and agility are crucial in these situations to maintain customer satisfaction and uphold the company's reputation. Collaboration is key in the life of an OSA. They engage with customers to understand their needs and ensure that printer issues are resolved quickly. OSAs interact with various stakeholders, including CSMs, SDMs and Field Technicians to gather valuable insights and feedback that shape service delivery efforts. To excel in this role, an OSA needs to possess several key skills. Proactivity is essential, as OSAs must anticipate and address potential challenges before they escalate. Being a good communicator is crucial for effectively collaborating with customers and internal teams. Attention to detail ensures that we can deliver the services in an efficient manner. Lastly, a hands-on approach allows OSAs to tackle challenges directly and implement solutions swiftly. An OSA is critical to overall services team assigned to the customer and this comprehensive responsibility requires a keen eye for detail and a commitment to delivering exceptional service. Skills Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Technical support, Imaging, Deployment, Help desk support, Help desk, Service desk, Install, Printers, Ticketing system, Hardware support, Phone support, Windows 7, Office 365, Mac, Outlook, Microsoft office, Desktop hardware, Printer support, Hardware/software, Migration, Hardware troubleshooting, Troubleshooting hardware Top Skills Details Desktop, Windows 10, Support, Troubleshooting, Hardware, Active directory, Windows, Customer service, Technical support, Imaging, Deployment, Help desk support, Help desk, Service desk, Install, Printers, Ticketing system, Hardware support, Phone support Additional Skills & Qualifications * Amazon Web Services * Auditing * Automation * Business Process * Change Management * Computer Science * Data Analysis * DevOps * Information Systems * Information Technology Infrastructure Library * IT Service Management * Project Management * SAP Applications * Technical Support Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Medford,OR. Application Deadline This position is anticipated to close on Jul 4, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.