PAT NAVGTR NON-CLIN 2 CX

#CA-DK

The position assist and supports a communication and service-based program to promote family-centered care and coordinate family/caregiver involvement during the surgical visit. They will serve to improve patient/caregiver satisfaction with Perioperative Services by helping to meet expectations, keeping families informed throughout the day, and providing a channel through which questions, concerns and special needs may be addressed.

This person should be customer service oriented and will enhance overall communication among patients, their families, the nursing and physician care team as well as the staff of the Surgical waiting room. This position will serve as a vital link to establish a relationship with patient families and patient care givers which will improve overall unit operations and patient/family satisfaction through communication regarding wait times and delays.

The individual will serve as an ambassador for the division of Perioperative services.

This position rotates between Main Operating Room, Same Day Surgery Center, University Tower Second Floor and Children's Surgery Center. This position is Variable days.

Apply By July 10, 2025 at 11:59 pm

Minimum Qualifications

For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• AHA or UC Davis Health CPR- Basic Life Support
• Bachelors of Arts degree in Hospitality Management, Communications, Marketing, or similar discipline and/or equivalent experience/training.
• Experience in the Healthcare Setting, Customer Service, Service Recovery.
• Experience working within a complex health system environment.
• Proficient with common business software, ability to touch type 20 words per minute.
• Knowledge of use and proficiency with computers, including mainframe applications such as Microsoft Office Suite.
• Knowledge and understanding of basic medical terminology. Accurate data entry. Attention to detail.
• Ability to exercise initiative, originality, and judgment in applying established principles and practices.
• Strong communication and interpersonal relationship skills to establish and maintain effective relationships with staff in a wide variety of positions and departments; ability to be sensitive and effective with persons representing varied economic backgrounds.
• Good organizational skills, ability to independently coordinate a variety of tasks and functions, ability to set priorities, plan intervention, ability to be flexible and responsive.
• Demonstrate error-free prose that conveys meaning to readers with clarity and sophistication. Write (via inventing, drafting, and revising) text that effectively communicate ideas, facts, and/or information to an audience appropriate for the assignment.
• Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized.
• Ability to remain calm under pressure and apply sound judgement.
• Ability to work independently in a fast paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume.
• Problem-solving skills to define a problem. Identify resources available, create viable solutions and take necessary action to implement and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Ability to cope during stressful situations.
• Ability to communicate effectively, both orally and in writing, in an informative diplomatic manner with consumers, referring providers, physicians, hospital administration, patients, staff, and the general public.
• Ability to be highly productive and able to sit for prolonged periods of time and perform repetitive tasks. Ability to stand and walk for long periods of time.
• Ensure compliance with University and departmental policies and procedures. Maintain training and competencies at all times. Perform other duties as assigned

Preferred Qualifications

• Experience / proficiency with computer software to include EMR.
  
  

Key Responsibilities

• 20% - Patient Check-In
• 20% - Patient Navigation
• 20% - Visitor Support/Customer Service
• 20% - Patient Interface with Care Team
• 20% - Patient Service Recovery

Department Overview

The PACU is focused on the recovery of patients from anesthetic agents, airway management, pain control, sedation, and hemodynamic monitoring for post-surgical adult and pediatric patients as well as patients from other units such as radiology, GI lab, pulmonary lab, cardiac catheterization lab, and labor and delivery.

The PACU may function as an overflow ICU when the ICUs are at capacity. There are four PACUs; Pavilion PACU (63 bays) and CSC PACU (24 bays), SDSC PACU (12 bays) and University Tower 2, UT2 (28 bays).

POSITION INFORMATION

• Salary or Pay Range: $25.89 - $40.02
• Salary Frequency: Hourly
• Salary Grade: 141
• UC Job Title: PAT NAVGTR NON-CLIN 2 CX
• UC Job Code: 004468
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): 08 Hours
• Location: Main Hospital (HSP001)
• Union Representation: CX-Clerical/Admin
• Benefits Eligible: Yes
• This position is 100% on-site
• THIS IS NOT AN H-1B VISA OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Frequent 3 to 6 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Works overtime as defined by the collective bargaining agreements and works weekends and holidays. References reflect an overall meet or exceeds.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks