AI Policy and Governance Sr Manager

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Global Data Office

With data being the fuel that drives our future - our strategies, policies, and business successes around data will define our future growth prospects. Unlocking the value available through the innovative use of data on behalf of consumers, businesses, and communities is key to our future. With our ongoing commitment to Visa's Data Values and the responsible use of data, we at Visa have a bold vision to continue to grow and accelerate our data-related businesses and capabilities.

Led by Visa's first Chief Data Officer, the Global Data Office coordinates high-impact, complex, company-wide projects related to data business strategy, critical investments, policy development, and marketplace execution. Working closely with Visa's Chief Privacy Officer, the Technology organization, the wider data community, and the full set of Visa's global lines of business, the Global Data Office is evolving Visa's data-related work with momentum and enthusiasm. Driven by its commitment to trusted use of data, Visa is seeking enthusiastic leaders who are change-agents and passionate about the future of data around the world.

As artificial intelligence becomes increasingly embedded in Visa's products, services, internal operations, and client solutions, the Global Data Office (GDO) is expanding its AI Policy and Governance function to ensure responsible, compliant, and effective use of AI technologies. The Senior Manager, AI Policy and Governance, will play a pivotal role in developing AI standards, operationalizing Visa's AI Principles and ensuring alignment with evolving global regulatory standards and internal risk frameworks.

This role is ideal for a strategic and execution-oriented leader with expertise in AI technologies and practical experience in AI governance, policy development, model risk management, or data ethics. The successful candidate will drive cross-functional collaboration to shape enterprise-wide AI standards and playbooks and lead the implementation of scalable governance practices across the AI lifecycle in close partnership with GDO, Legal, Risk, Privacy, Technology and Business teams.

Primary responsibilities

• Contribute to the development and continuous refinement of Visa's enterprise-wide AI governance standards, frameworks, and playbooks, ensuring alignment with Visa's AI Principles and global risk posture.
• Partner closely with the Global Privacy Office (GPO) and Government Engagement (GE) teams to monitor, interpret, and incorporate evolving regulatory requirements-such as the EU AI Act-into Visa's internal AI policies and control frameworks.
• Support the implementation of governance controls across the AI lifecycle, including ViDA360 assessments, model risk management, and red teaming for generative AI and LLMs in partnership with other teams - GDO, Privacy, Risk MRM, Technology.
• Support establishment and maintenance of risk monitoring programs, including fairness, explainability, and performance assessments, to ensure responsible AI deployment.
• Engage with technical and non-technical stakeholders to understand AI implementation challenges and opportunities and adjust the Policy guidance accordingly.
• Serve as a subject matter expert on AI governance in internal working groups.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD

(-) Bachelor's degree in a relevant field such as Computer Science, Data Science, Engineering, Public Policy, Law, or a related discipline is required.

(-) Specialized training or certification in AI governance, responsible AI, or model risk management is a plus.

(-) A minimum of 5 years of relevant professional experience in AI governance or technology build, model risk, or data ethics within a regulated industry.

(-) Strong understanding of AI/ML technologies, particularly generative AI and LLMs.

(-) Demonstrated ability to lead cross-functional projects.

(-) Familiarity with global AI regulatory trends (e.g., EU AI Act, NIST AI RMF) and ethical AI frameworks.

(-) Excellent communication and analytical skills.

(-) Advanced oral and written English language proficiency.

Strategic and Functional Excellence

(-) A proven track record of delivering materials on complex topics in clear and simple form

(-) Ability to translate legal and regulatory requirements into actional guidance for product managers and engineers through playbooks and frameworks

(-) A professional capacity for strong enthusiasm and accountability

(-) High attention to detail and quality

(-) Highly adaptive, comfortable working within a complex, and often ambiguous, environment.

(-) Creative thinker who thrives despite changing circumstances

(-) Ability to make and keep strategic priorities on-track without distraction

(-) Outstanding written, verbal, and presentation communications skills appropriate for a wide, global audience. Capable of summarizing complex issues into succinct messaging

(-) Proactive and effective communicator. Experienced at presenting information at senior levels, facilitating group discussions and debate with the ability to influence across geographic and functional lines (whether virtual or in-person)

(-) Strong business acumen and understanding of Visa and Client business models

Stakeholder Management

(-) Team-oriented, collaborative, diplomatic, and flexible, with proven ability to build strong working relationships with internal and external clients at all levels of management and work on complex issues within cross-functional teams

(-) Self-starter who can responsibly advance work and is comfortable making sound, well-informed judgement calls for progress, without needless delays

(-) An individual who is known for building deep and trusted relationships despite sometimes competing priorities

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 159,100.00 to 230,900.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.