Sales Operations Manager

About CAMP Systems: At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we're shaping the future of aviation technology. Since our founding in 1968, we've grown to a dynamic team of 1,600+ employees across 14 locations globally-all united by a passion for innovation and excellence.

Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.

Our Values & Excellence Mindset: We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.

What You Will Experience In This Role:

CAMP Systems is seeking a data-driven, process-oriented Sales Operations Manager to manage and optimize the process performance of our Account Management Operations team. This team is responsible for processing inbound new subscription requests, managing the transfer of subscriptions related to approximately 2,000 annual corporate aircraft transactions, and responding to customer general information inquiries.

This role is critical to ensuring operational excellence, seamless customer experiences, and revenue continuity. The ideal candidate will possess a deep understanding of sales operations, CRM/case management tools (HubSpot and Acumatica), and have a proven track record of driving performance through rigorous metric tracking and continuous process improvement.

Responsibilities

Operational Oversight & Management

• Manage processes of the CAMP AHM Account Managers handling daily subscription onboarding, ownership transfers, and customer inquiries.
• Work closely with the VP Sales, Sr. Manager Account Management and the Account Management managers to serve as the escalation point for complex operational issues and ensure timely resolution.
• Conduct daily operational stand-ups and reviews to monitor progress against targets and address blockers.

Process Management & Optimization

• Design, document, and refine standardized workflows using Acumatica Case Management, Dialpad IP phone system and HubSpot CRM to ensure consistency, speed, and quality.
• Partner with IT and Sales organizations to continuously enhance systems functionality and data integrity.
• Develop and enforce SLAs (Service Level Agreements) for all account management activities.

Data & Metrics

• Establish KPIs and dashboards to monitor team daily sales volume & win rates, productivity, turnaround time, transfer win rates, phone utilization, case aging, backlog, and overall service performance.
• Generate daily, weekly, and monthly reporting packages highlighting operational performance, trends, and recommended actions.
• Analyze data to identify bottlenecks and opportunities for improvement in workflow efficiency.

Cross-functional Collaboration

• Partner with Sales, Customer Success, Finance, and Product teams to streamline the end-to-end customer subscription lifecycle.
• Support the Sales team with timely execution of order processing and ensure accurate subscription records.

You have:

• 7+ years of experience in Sales Operations or Customer Operations, including 3+ years in a management or matrix process management role.

• Deep experience with CRM and case management platforms, especially HubSpot and Acumatica (or similar ERP/CRM platforms).

• Strong analytical skills with the ability to synthesize data into actionable insights.
• Proven ability to implement process improvements in a fast-paced, customer-facing environment.
• Excellent organizational, leadership, and communication skills.
• Experience in a subscription-based or aviation technology company is a strong plus.

Why Work at CAMP?

Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.

CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer - vets/disabled

CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.