Council Office Associate

1. Coordinate constituent concerns, inquiries and complaints and document them in our constituent tracking system. Investigate, delegate, and resolve those constituent concerns, seeking out information from City departments when necessary.
2. Manage the CM's daily and long-range calendar; prioritizing meetings appointments is important to coordinate goals.
3. Organize small and large group meetings, which includes preparing materials necessary to track engagement such as sign-in sheets, agendas, and background information
4. Manage communications: draft letters and correspondence, coordinate newsletters and annual updates. Maintain Ward Facebook page
5. Coordinate the filing system for the office; create and maintain information that should be recorded in council office drive
6. Act as the first point of contact in the office by welcoming guests who come to City Hall for meetings; talk to constituents who stop by; take messages and pass information that comes to the desk along to either the Senior Policy Aide or the CM
7. Respond to all voicemails, calls and emails that pass through. Act as a liaison to other City departments, and external agencies.
8. Manage ward budget and expenditures; submit and process p-card payments and reimbursements for travel, parking and mileage when necessary.
9. Manage aspects of community outreach for event coordination. Host monthly constituent events, execute outreach activities like calling regulars, emailing stakeholders, posting on newsletters and Facebook. Organize special events related to specific project areas; create and manage special stakeholder lists and protocols for engagements. Prepare flyers and communication plans for getting people to events. Staff evening events.
10. Project management ability is key to managing all the different aspects of legislative activities.

Resume and Cover Letter:
A cover letter and resume must be attached to your application.

Background Check:
The City has determined that a criminal background check and/or qualifications check may be necessary for certain positions with this job title. Applicants may be required to sign an informed consent form allowing the City to obtain their criminal history and/or verify their qualifications in connection with the position sought. Applicants who do not sign the informed consent form will not be further considered for the position.

• Attention to detail.
• Proven organizational skills.
• Exceptional written and verbal communication skills.
• Reliable and self-motivated.
• Excellent time management skills with proven ability to meet deadlines.
• Professional and tactful interpersonal skills.
• Maintain confidentiality and discretion.
• Demonstrated ability to work collaboratively and independently.
• Demonstrated ability to listen and then accurately and enthusiastically navigate constituent services and needs.
• Ability to handle multiple tasks simultaneously, reliable in follow-through.
• Ability to operate in a fast-paced environment.
• Ability to adapt to different circumstances and environments. Experience working with elected officials is preferred.
• Willingness to work some evenings and weekends
• Demonstrated success interacting with people of all ages, and from a broad range of social and economic backgrounds.
• Ability to meet and interact with the public in a professional and courteous manner.
• Understanding of the prominent policy issues and practical challenges our city is working to address is desirable.

As the largest and most vibrant city in the state, Minneapolis depends on purposeful, dedicated and innovative employees. Minneapolis has a large variety of careers for people of all experiences and backgrounds who come together for a singular purpose-serving the residents, businesses and visitors of Minneapolis.

The City of Minneapolis is proud to be an Equal Employment Opportunity and Affirmative Action employer.