Customer Service Administrator - St. Paul, MN

Position Summary:

The Customer Service Administrator is responsible for curating a safe and welcoming environment for employees and visitors and coordinating the day-to-day operations of the reception desk and lobby area of Goodwill-Easter Seals' St. Paul Campus.

Day in the life: In a typical day, a Customer Service Administrator can expect to...

• Customer Service & Reception: Coordinate the day-to-day operations of the front desk and lobby area of the St. Paul Campus.
• Administrative & Office Support: Provide administrative support within the Donated Goods Retail (DGR) Operations team and broader areas, as directed by the DGR Operations Manager.
• Safety & Security: Assist in ensuring a safe environment for employees, visitors, and participants.

Job Pay & Perks:

• Pay range: $18.41 - $26.48/hr
• This is an on-site/office-based role whose essential functions require the individual to work at a physical location which may include a GESMN or partner facility.
• Goodwill-Easter Seals Minnesota (GESMN) prioritizes work-life balance. We offer competitive pay, flexible hours, generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, and an employee discount!

About You:

Required Knowledge & Skills:

• Strong written and verbal communication skills, including the ability to communicate clearly and concisely to employees and visitors.
• Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint.
• Ability to meet deadlines, prioritize demands, and solve problems creatively.
• Strong customer service, problem-solving, and de-escalation skills.
• Ability to exercise discretion while handling confidential information.
• Ability to remain calm and assertive in escalated situations.
• Ability to maintain and communicate firm boundaries regarding any non-related task requests.
• High attention to detail.
• Must have the ability to work Mondays - Fridays from 8:30 a.m. - 5:00 p.m.

Prior Experience & Education:

• 2-4 years relevant reception and/or customer service experience required.
• High school diploma or equivalent preferred.

About Us:

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.