ER Specialist II

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty, and addictions. We hire people who are skilled and passionate to meet our mission to end homelessness through outcome-based strategies that support personal and community transformation.

Location: Minnesota Hotel-338 NW 5th Ave, Portland, OR 97209

Salary: $75,379-$97,988

SUMMARY: The Employee Relations Specialist II uses professional methodologies and best practices to provide direct support to employees and managers in handling employee relations. These may include coaching, educating, and guiding employees and managers through informal and formal processes involving performance management, progressive discipline, dispute resolution, grievance processing, effective communication, and workplace interventions.

DESCRIPTION OF DUTIES:

• Assists management with performance concerns, corrective action and conflict management issues and consults on possible actions to be taken.
• Examines the source of problems between employees and/or employees and management.
• Serve as a neutral party to facilitate resolution of interpersonal conflicts through structured mediation processes.
• Facilitate workshops and learning sessions for employees and leadership
• Receive, review, and respond to union grievances and complaints in accordance with organizational policy and procedures.
• Responds to employee complaints and conduct formal investigations including reviewing documentation, developing interview questions, interviewing employees and preparing any follow-up memos, summaries or letters documenting the investigation.
• Respond to union grievances.
• Coaches employees on various HR topics such as performance management, progressive discipline, anti-harassment and other agency policies and guidelines
• Attends and helps facilitate corrective action and separation meetings.
• In partnership with management, helps prepare communications and documentation on performance and corrective actions as necessary.
• Drafts separation agreements and coaches and/or supports management on delivering agreements.
• Provides technical hotline support for all employee relations matters.
• Conducts strategic/escalated exit interviews.
• Monitor work queues appropriately and prioritize cases as required. Manage extensive phone, email, and case management communications with employees.
• Maintain information/documentation in case management system to track and ensure accurate and timely case management.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.
• Performs other duties as assigned, including participating in other activities, projects and growth initiatives within the Compliance or Employee Services area.

SKILLS AND ABILITIES

• Ability to persuade others and to adjust communication style to suit the audience to effectively communicate with people in all levels of the organization.
• Strong knowledge of federal and state labor laws and regulations
• Excellent verbal, written and interpersonal communication skills required
• Comfortable communicating with and supporting employees at all levels of the organization
• Establish and maintain effective working relationships with employees, managers and HR teams
• Handle confidential, sensitive, and personal information appropriately
• Maintain deep expertise and specialized knowledge of legal and statutory policies around leaves of absences
• Ability to work effectively in high-pressure situations and maintain confidential and highly sensitive information
• Proficiency in MS Office (Outlook/Word/Excel/PowerPoint) required ability to work independently.

MINIMUM QUALIFICATIONS:

• High school diploma or completion of G.E.D. - Human Resource Management degree or certificate preferred.
• Minimum 3 year of HR experience with 1 year of experience in high volume, complex case management required. HR experience can be substituted for manager experience that relations to HR disciplines.
• Previous managerial experience preferred.
• Experience with Employee Relations tracking software preferred
• Must pass a pre-employment drug screen, TB test, and background check.
• Must adhere to agency's non-discrimination policies.
• Must possess a current driver's license, pass a DMV background check and be designated an "acceptable" driver as outlined in Central City Concern's Fleet Safety Policy. Must pass an initial driver's training and annual recertification training. Must maintain vehicle insurance coverage of a minimum of One hundred thousand dollars to three hundred thousand dollars personal auto liability coverage.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations and treat each individual with respect and dignity.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects up to 50 pounds.
• Ability to climb stairs several times a day.

Benefits at Central City Concern offered to our employees!

Central City Concern offers incredible benefits to our employees. We offer an extensive total rewards package to include base wages, medical, dental, vision, and voluntary plans. Central City Concern also takes employees' financial wellness into consideration and provides a rich retirement match.

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 11 Recognized Holidays + 2 Personal Holidays
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short-Term Disability, AND Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.