Assistant Director - Retail and Catering Services

NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.

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Position Summary:
We have an exciting opportunity to join our team as a Manager-Retail and Catering Services.

In this role, the successful candidate will be responsible for the management and execution of all retail services within the North campus of NYU Langone Health and affiliated offsite venues.

Job Responsibilities:

• Adheres to and promotes the mission, vision and values of the Food and Nutrition Services Department and NYU Langone Health.
• Achieves a world-class level of food and hospitality for our staff, patients, and guests.
• Ensures an elevated level of employee engagement and satisfaction by facilitating a positive work environment, open lines of communication, and culture of excellence.
• Oversees and executes all aspects of Retail services for the North Campus consisting presently of Tisch, Kimmel and Science Cafes, Kimmel & Science Coffee Bars, and OCC & ACC coffee bars.
• Assist with Catering operations as needed.
• Holds the team accountable to achieve departmental and organizational goals.
• Coordinates with other departments and leaders within NYU Langone Health to maintain the highest level of hospitality and service excellence.
• Assists in creation & implementation of standards for retail operations including but not limited to merchandising, customer interactions, operational aspects, product selection and all NYU Langone Service Standards.
• Maintains the appropriate par levels for food / non-food supplies to ensure operational efficiency and eliminate waste for retail.
• Merchandises Retail Services effectively and creatively to achieve optimal marketing of facilities / image.
• Maintains accurate safe/cash handling procedures in all venues.
• Participates in the review, revision and / or development of Departmental Policies & Procedures.
• Maintains a sanitary, safe, and efficient operation in accordance with federal, state, and local health regulations and all standards set forth by The Joint Commission
• Coordinates cost saving plans & revenue generation strategies, to meet financial parameters. Develops, coordinates, and executes menu cycles / promotions/ service enhancements to increase sales, customer counts, and satisfaction. Collaborates with the culinary team on menu development and implementation.
• Participate in the selection, orientation, training, and performance evaluations of the staff to provide the opportunity for personal / professional development with a customer service focused approach and ensure all staff meet the standards of competency required for satisfactory job performance. Supervises subordinate staff.
• Provides all facets of customer service excellence and interacts positively and collaboratively with clients, vendors, and other sub-units.
• Maintains quality food and service at all designated retail venues with a hospitality focus for achieving excellence in customer service. Provides with training on customer service/hospitality, regulatory requirements, departmental policies and operations needs.
• Adheres to all NYU Langone brand standards and guidelines.

Minimum Qualifications:

• Bachelor's degree in food service management, Hotel / Restaurant Management, Hospitality Management, or a related field, or an equivalent combination of education and experience.
• 3-5 years of management experience in hospitality / food service industry, and Retail Services.
• Certified in SERV Safe program (within 6 months of hire.)

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View NYU Langone Health's Equal Employment Opportunity (EEO) policy, Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $97,589.96 - $160,342.49 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here