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Patient Navigator, Gastroenterology - Jefferson Center City

Thomas Jefferson University & Jefferson Health
paid time off
United States, Pennsylvania, Philadelphia
Jul 08, 2025

Job Details

To assist GI physicians and leadership develop a program to facilitate patient access to colonoscopy services, including direct access colonoscopy. Work with Physicians, Clinical Support Staff and Administration to improve the rates of successful colonoscopy in patients indicated for the procedure, to increase adherence to colonoscopy prep, and to decrease the number of cancellations and no shows for the procedure through educational programs and outreach.

Job Description

  • Oversee the screening and scheduling process and assist management in order to flag patients who require additional support and/or education on the importance of screening for colon cancer.
  • Screen patients using a predetermined protocol to ensure proper placement into either direct-access program or scheduling for a visit with a gastroenterologist;
  • Assist with Program development and implementation of algorithms to get patients who need to have a colonoscopy scoped through education and removal of barriers i.e. no ride, problems understanding prep etc.
  • Educating patients about the colonoscopy procedure and colonoscopy prep;
  • Conducting reminder phone calls to patients scheduled for direct-access colonoscopy;
  • Tracking data on a range of measures related to colonoscopy;
  • Work with Referring Physicians in and outside of Jefferson to facilitate and maintain effective communication.
  • Work with the Referring Physician practice staff to increase the percentage of colonoscopies in patients indicated for the procedure.

Education and Experience:

High school diploma, some clinical training /BS in health related field preferred

One to two years of experience in a medical setting preferred.

Some formal clinical training (Medical Assistant, LPN)

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Primary Location Address

132 S 10th Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.

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