Commercial Collections Specialist

At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to them. KeyBank offers you the ability to see career path advancement, on the job training and a variety of benefits including medical, dental, 401K and more. In this role, you will spend 90% of your day on the phone, helping our clients to bring their accounts to active and offer solutions.

Location: Hybrid - Amherst NY - In-office 2 days per week, after training

Hours:

Monday - Friday between 8:00am - 9:00pm ET

This team also works every other Saturday from 8:00am - 12:00pm ET.

Equipment is provided.

JOB SUMMARY

A Specialist on the Commercial Collections team engages with commercial clients via phone to resolve account delinquencies and provide professional, solutions-oriented service.

ROLES AND RESPONSIBILITIES

• Communicate with clients primarily by phone to help resolve account delinquencies
• Provide courteous and effective service, offering solutions to bring accounts current
• Handle high transaction volumes accurately and efficiently
• Meet established production goals and deadlines
• Manage and diffuse challenging client situations independently
• Collaborate as part of a team and assist in training new staff as needed

Requirements and Preferred Qualifications

• High School Diploma or GED equivalent is required
• 1+ year of customer service experience is required
• Excellent verbal and written communication skills
• Strong interpersonal and leadership abilities
• Ability to work independently and as part of a team
• Proficient in handling pressure and meeting deadlines
• Analytical skills for research and problem solving
• Exceptional attention to detail
• Demonstrated ability to handle multiple tasks accurately
• Previous experience training or mentoring others is a plus
• Adaptability to changing environments