New

Helpdesk Support Technician

TEKsystems
$20.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Columbia
Jul 11, 2025
Description A TEKsystems client within the financial sector is hiring in Columbia, SC. They are looking for a Helpdesk Technician to join their growing team at. This is primarily an internal support helpdesk resolving technical and software issues. On average this person will respond to 20 tickets per day. For the first 10 weeks, this person will be on-site and afterwards will have the ability to work a hybrid schedule (2 remote, 3 on-site). M-F, 9am - 6pm. On a day to day basis, this person can expect to: 1. Receive, investigate and respond to customer inquiries regarding complex products, services and issues via all channels through which customers are served. 2. Train on new business applications and be prepared to support upcoming system implementations. 3. Maintain high levels of customer satisfaction, demonstrate commitment to quality, related to operational and technical support of complex products and/or processes. 4. Learn existing business applications, how they interact with other applications and provides timely support to end users. 5. Demonstrate support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments. 6. Use multiple system tools to search and troubleshoot questions and issues of systems and applications This is a contract with the possibility of extension and conversion with positive performance. If this person does well, they will continue to be extended. Conversion is dependent on open headcount. Skills & Qualifications 1.Background in IT helpdesk: Experience with password resets, Active Directory, and basic Microsoft Office support. 2. Strong background working with a ticketing system - know how to correctly document calls/emails, updating research dates, etc. They use ServiceNow, but strong experience with a different ticketing system is fine 3. Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems Tools Active directory, Windows OS, Office 365 Additional Skills & Qualifications Education and/or experience equivalent to an Associate Degree in Business or technical discipline. Certified Help Desk Professional preferred. HIPAA certified preferred. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Columbia,SC. Application Deadline This position is anticipated to close on Jul 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.