Team Lead

The Team Lead is responsible for assisting the Department Manager in overseeing the employees who are on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the Account Resolution Specialists, Customer Service Representatives and/or Early-Out Representatives maintaining employee records, quality assurance, etc.

Responsibilities:

• Lead, supervise and develop departmental teams
• Oversee and direct the daily activities of the Receivables staff (onsite and/or office)
• Coordinate account inventories and report daily/weekly to the Department Manager
• Prepare and conduct staff training
• Maintain time and attendance records for staff
• Problem solve operational issues.
• Delegation and inspection of workflows.
• Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.

Qualifications:

• Bachelor's degree or equivalent experience is required
• Supervisory experience is helpful
• Experience with medical claims billing and/or patient accounting processes is required
• Ability to effectively work and communicate with coworkers, staff and clients
• Ability to present oneself in a professional and courteous manner at all times
• Working knowledge of Personal Computers
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks in a busy work environment
• Must demonstrate strong leadership abilities

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.