Senior Instructional Designer

Starting Pay:

Position Description:

Designs and develops effective learning experiences, including e-learning modules, instructor-led training materials, and multimedia content aligned with organizational objectives. Collaborates with departmental stakeholders and subject matter experts to analyze training needs, design instructional strategies, and create engaging learning experiences to enhance Team Members' knowledge of the Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities' brand to improve business performance.

Essential Duties and Responsibilities:

• Implements course mapping and designs instructional programs using each phase of the ADDIE model (Analysis, Design, Development, Implementation, Evaluation).
• Possesses deep knowledge of adult learning principles and instructional design methodologies, with the ability to create effective course documentation, manuals, and support materials for classroom, blended, and e-learning formats.
• Designs and develops customized instructional materials and products for both synchronous (instructor-led) and asynchronous (self-paced) learning.
• Skilled in project management and collaboration with internal stakeholders and subject matter experts (SMEs) to develop training roadmaps, define delivery methods, and refine content using best practices.
• Provides expert consultation on tailored instructional methods to meet the needs of diverse learners and business objectives.
• Proficient in using content development tools and e-learning authoring software (e.g., Articulate, Captivate) to create engaging and professional computer-based training (CBT).
• Utilizes grammar and visual design principles to enhance content clarity and appeal.
• Develops and implements measurement tools and performance evaluations to assess the effectiveness of learning initiatives and recommend improvements.
• Experienced with Learning Management Systems (LMS) to upload, track, and report training activity and learner outcomes.
• Analyzes performance data and feedback to evaluate instructional effectiveness, identify areas for improvement, and adapt delivery methods accordingly.
• Partners with internal stakeholders across departments to assess training needs, align learning solutions with organizational goals, and support the execution of development project plans.
• Designs and facilitates engaging and effective instructor-led learning experiences, adjusting delivery in real time based on audience needs and feedback.
• Ensures that all training content aligns with Goodwill's core values, organizational culture, and is accessible and relevant to a diverse audience.
• Supports special projects and events as the dedicated learning partner.
• Demonstrates adaptability, initiative, and accountability in all work, modeling Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Maintains strong interpersonal skills by engaging others with respect, empathy, and awareness of communication style.
• Demonstrates resilience and comfort navigating ambiguity or change in support of organizational priorities.
• Performs other related duties as assigned.
  

Minimum Qualifications (Education, Experience, Skills):

• Bachelor's degree in Instructional Design, Education, Organizational Development, Human Resources, or a related field preferred (or equivalent experience).
• Retail Training and Course Development (Preferred, not required).
• 3-5 years of experience in instructional design, curriculum development, or learning & development.
• Experience designing and delivering both instructor-led and computer-based training (CBT).
• Proficiency with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Creative Cloud, Adobe Captivate).
• Experience using Learning Management Systems (LMS) for course management and reporting (e.g., Workday.)
• Strong knowledge of adult learning principles and instructional design models, including ADDIE.
• Ability to develop facilitator guides, learner materials, and multimedia content.
• Demonstrated ability to manage multiple projects and meet deadlines independently.
• Skilled in Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Experience analyzing training effectiveness and applying data to improve learning outcomes.
• Strong facilitation skills for both in-person and virtual learning environments.
• Excellent verbal and written communication skills.
• Strong collaboration skills with the ability to work across all levels of the organization.
• Ability to transport and set up training materials as needed.
• Regular and reliable Hybrid attendance required.
  

You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1-833-624-0920 option 6 or leaves@goodwillaz.org if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona, please contact our Candidate Support Line at 1-833-624-0920, option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc. ("GCNA/GIMV") are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses, which contain "@goodwillaz.org" or @gimv.org", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV, please verify the domain of the sender's email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security's Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.