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Lvl 1 Billing Support Specialist (Customer Care)

Ampcus, Inc
United States, Georgia, Atlanta
5555 Glenridge Connector (Show on map)
Jul 14, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Lvl 1 Billing Support Specialist (Customer Care) Location(s): Atlanta, GA (Remote) Job Description: The Billing Support Specialist contributes to company objectives by providing frontline, billing-related service and call support to internal and external clients as well as partners and vendors. The Billing Support team is the first line of contact for customers with billing related questions and interacts with all other Accounting Operations teams, including Contracts Processing, Accounts Receivable, Billing Ops, and Cash Application as well as the F&I, DMS, and other Business leaders and Sales teams. The expectations and responsibilities of the role include: Answer inbound inquiries, via phone and email, from external and internal clients related to Billing. Reviewing, understanding, and conversing with clients regarding their contract terms, invoicing, and accounts receivable balances. Presenting information to clients clearly and concisely as well as documenting this information appropriately in Salesforce. Collaborate within the Finance Team (Contracts, Accounts Receivable, Billing Ops, and Cash App) as well as other internal teams (e.g. Sales, Retention, Business Leadership) as needed to resolve all client inquiries. This is a phone-heavy externally-facing role and responsible for answering clients' questions about their billing. Job Requirements: Knowledge, skills, abilities required: Experience with Salesforce, SAP, Oracle RMB preferred. Experience with Genesys Cloud and High Radius preferred. Experience with Microsoft Word and Excel. Must be able to multitask and make sound decisions in a fast-paced environment. Strong verbal and written communication skills, ability to stay calm in high pressure situations, and speak confidently to internal and external clients. Education and Work Experience: Bachelor's degree preferred. Customer Service Experience: 2-4 yrs. Experience in the Auto Retailing industry preferred. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.