Knowledge Manager

AGE Solutions is looking for a Knowledge Manager to join our team at Ft. Meade, MD. The Knowledge Manager will provide technical support and engineering activities to develop and maintain knowledge management functions in a knowledge management SharePoint site(s).

Applicants must reside within a commutable distance of Fort George G. Meade, MD in order to work a hybrid onsite schedule of 3-4 days/week. A current DoD Secret clearance is required.

Essential Duties and Responsibilities:

• Collaborate with business users and stakeholders to understand business needs and translate them into functional Power Apps designs.
• Create Canvas Power Apps with intuitive user interfaces.
• Utilize various Power Apps features like formulas, controls, and dataconnections to build dynamic applications.
• Implement data integration with various sources like SharePoint lists and Excel workbooks to include the possibility of SQL servers or Dataverse.
• In design and development of the solution, document the steps taken to provide documented standard operating procedures on each role from the customer user, admin team user, and a developer design document.
• Thoroughly test Power Apps to ensure functionality, data integrity, and user experience, performing debugging and troubleshooting as needed.
• Deploy Power Apps to production environments, manage updates, and provide ongoing support and troubleshooting for users.
• Implement appropriate security measures to control user access and data privacy within Power Apps. Use Power App functions, SharePoint List, or Microsoft Groups to manage views for different customers within the same application.
• Utilize Power Automate (formerly Microsoft Flow) to integrate Power Apps with other business processes and automate workflows.
• Design and implement automated PowerShell solutions to generate rapid-response reports based on customer requests.

Additional Responsibilities:

• Assist in developing the knowledge management capability to support various functions including task management, engineering action tracking, test management and status, CM, and general file storage.
• Maintain the knowledge management tool(s) in order to create and to structure portals necessary to display, to disseminate, and to keep current knowledge and information in the most efficient and use-able format for the program and product management team, DISA leadership and DoD customers.
• Assist in maintaining release notes, functional deltas, installation guides, upgrade guides, migration guides, administration guides, user guides, training, and quality assurance plans and results as well as any other pertinent documentation relevant to EM programs, projects, and work activities.
• Maintain archive records and files of work revisions, and other essential documentation.
• Provide expertise in the technical knowledge of integration of information and knowledge portals for efficiency purposes and limit redundancy.
• Receive requests for web content changes and analyze those requests to ensure conformity with DoD/DISA guidelines and process for action to the web site administrator.
• Act as the initial technical POC for web content issues.
• Develop training materials for administrators and instructors on the SPO features and functions. Training artifacts to include SOPs, Tactics, Techniques and Procedures (TTPs), and online documentation to train users and administrators.
• Provide in-person, classroom/instructor led training to subscribers. Training content shall include ex-plaining software features, functions, and common tasks associated with the DEPS/SPO capabilities.
• Provide individual hands-on training to subscribers. Training content shall include explaining soft-ware features, functions, and common tasks associated with DEPS services and capabilities.
• Provide live online instructor led training to subscribers. Training content shall include explaining software features, functions, and common tasks associated with DEPS services and capabilities.
• Coordinate the content management planning and deployment with theSharePoint Administrator, Command Affairs Office, DISA IA, and other headquarters points of contact.
• Ensure information availability, will assess tool-suite interoperability and security strategies, and provide recommendations for enhancements.

Required Qualifications:

Location Requirement:

• Must reside within a commutable distance of Fort George G. Meade, MD in order to work a hybrid onsite schedule of 3-4 days/week onsite.

Required Clearance:

• Must have and maintain a current DoD Secret clearance.

Required Education and Certifications:

• Bachelor's degree or equivalent experience.
• DoD 8570 IAT Level I certification required.

Required Experience, Skills, and Knowledge:

• 3+ years of experience and proficiency in Power Apps, Canvas Apps, Model-driven Apps, and Power Apps Portals.
• Business Acumen: Ability to analyze business requirements and translate them into functional Power Apps solutions. Understanding of business processes and workflows.
• Communication Skills: Excellent communication skills to collaborate effectively with stakeholders and end-users. Consistently being able to present ideas or concepts to leadership and provide weekly updates on progress to the team in an Agile environment.
• Proven experience managing SharePoint Online (SPO) environments.
• Strong expertise as a Site Collection Administrator, including site structure, permissions, content types, along with list/library management.
• In-depth knowledge of SharePoint Administration, including:
  
  
  
  • SharePoint Admin Center
  • Service applications, site provisioning, and user management
  • Ability to write, debug, and maintain Windows PowerShell scripts for automation.
  • Proficiency with SharePoint Online Management Shell (SPO Shell) for tenant and site administration.
  
  
  
  
• Hands-on experience with PnP PowerShell to provide support for site content, automation, and custom solutions to include:
  
  
  
  • Site provisioning
  • List and library automation
  • Exporting and applying PnP provisioning templates
  
  
  
  
• Good organizational skills.
• Ability to provide input on capability enhancements and improvements.
• Experience and ability with creating and maintaining training materials related to system or application use and operation. Knowledge management experience in this area is preferred.
• Ability to provide individual hands-on training to subscribers and interact with users.
• Proficiency in Microsoft Office 365 tools. including Word.
• Ability to work in a team environment and collaborate with other organizations.
• Proficiency in the Microsoft Power Platform tools.
• Ability to work in a quick agile team environment and collaborate with other organizations.
• Ability to communicate to leadership projects and present to a broad group of stakeholders and to bridge the gap to solve problems with your solutions.
• Proficiency and experience with SharePoint including use of permissions and access controls

Work Environment and Physical Demand

• Prolonged periods of sitting and working at computer.

Compensation: $130,000 - $150,000