Global Payments Solutions - Audit and Regulatory Business Control Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Responsibilities:

Global Payments Solutions (GPS) turns technological advances into treasury solutions. GPS offers a smarter, more sophisticated treasury relationship that redefines insights, delivers efficiency and helps our clients stay ahead.

The GPS Audit and Regulatory Business Control Manager role is responsible for the oversight of internal audits, regulatory engagement, and governance routines for the Line of Business (LOB). Key responsibilities include coordination of internal audits, regulatory exams, and other monitoring and inspection reviews, preparing materials for key management routines and risk committees. In this capacity, the candidate will ensure capabilities are in place to drive the day-to-day execution of audits, including the implementation of LOB specific processes and tools to drive consistency.

Job expectations include providing guidance to LOB, reporting and oversight with effective monitoring on inspection activities. The candidate will partner closely with representatives from GPS along with numerous support partners including Compliance, Audit, Technology, Operations and Regulatory Relations. We are seeking a highly motivated, detail-oriented individual to support governance deliverables. To succeed in this role, you must possess excellent communication and problem-solving skills and a strong attention to detail.

Responsibilities:

- Partner with Global Regulatory Relations (GRR) and Front-Line Unit / Control Function (FLU/CF) during the management of exams, inquiries and other regulatory matters in accordance with enterprise-wide standards.

- Support regulatory exams to ensure consistent exam practices, successful execution, and reduction of risk exposure for the company. This includes ensuring timely response to regulatory inquiries; supporting the execution of ongoing supervision meetings; aiding with preparation of regulatory responses; as well as regulatory activity tracking, reporting and escalation.

- Maintain quality records and documentation throughout the regulatory lifecycle, this includes tracking deliverable status, detailed meeting notes and recaps, archiving exam evidence, etc.

- Support critical logistics throughout the regulatory lifecycle, including building and systems access, site and room reservations, delivery of examination evidence through approved portals.

- Partner with GRR colleagues to share best practices, identify regulatory themes and emerging issues

- Establish and maintain an audit workflow, training, and quality assurance

- Assist business segments, process owners and auditors by facilitating meetings and information sharing between key stakeholders, business control partners

- Maintain centralized tracking of requests, compiling required documentation, and reviewing details to ensure accuracy prior to submission

- Deliver executive level reporting on status of audit requests, progress, roadblocks, etc.

- Develop and manage strong relationships with the business segments, Control Partners, and Auditors ensuring partnership on all deliverables

- Work closely with the Business Control Executive, Senior Leadership Team and Auditors to obtain agreement and approval on proposed updates to the Audit Inventory

- Coordinate with key stakeholders for logistics and management routines and risk committee meeting preparation

- Partner with key business and risk stakeholders to ensure timely updates across routines

- Support the continuous improvement of the governance routines, templates, dashboards and other supporting documentation

- Manage audit engagement by assisting business segments, process owners and auditors by facilitating meetings and information sharing between key stakeholders during audits

This role gives you the opportunity to:

- Build strong, collaborative relationships with a diverse team, including senior leaders across the company

- Continuously expand and deepen knowledge of risk management and governance

- Demonstrate creativity, versatility, and agility

Required Skills: "Must" have these skills to be minimally qualified

• Minimum of 7 years experience in an Audit, Risk, Compliance, Business Control or; Preferred minimum 5 years of large complex banking experience, preferably in a treasury function and/or experience working with one or more wholesale banking divisions
• Demonstrated project management skills and ability to manage multiple competing/concurrent priorities and deadlines.
• Ability to independently lead and drive initiatives with limited direction and supervision.
• Partnering and communication skills (both orally and in writing), with the ability to effectively interact with and influence leaders and employees at all levels of the organization.
• Agile and competent at adapting to changing business needs and applying critical thinking to drive change.
• Ability to assess risk and determine when to raise concerns and escalate.
• Analytical skills with investigative mindset and proven ability to leverage data to drive business insights.
• Strong communication and presentation skills.
• Highly organized.
• Ability to work well in a collaborative team environment, but also independently with effective time and organization management.
• Strong proficiency in PowerPoint, Excel, and SharePoint along with the ability to quickly learn new programs and applications.
• Strong personal drive, individual initiative, sense of urgency, optimism and responsiveness.
• Bachelor's degree or equivalent work experience

Desired skills:

- Experience in control function roles, operations or services preferred

- Ability to work with multiple audit events concurrently

- Experience with SharePoint Design, and editing

- Adapts to a dynamic work environment with multiple priorities

- Able to identify issues, collaborate on solutions and resolve effectively

- Issues Management experience is a plus

Shift:

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