New

Customer Service Manager

Equiliem
United States, New Jersey, Livingston
Jul 15, 2025
Summary A growing company in the industrial machinery field is seeking a detail-oriented and customer-focused Parts and Service Manager to lead its support operations. This role includes managing spare parts quoting, assisting customers with technical issues, and ensuring a high standard of service across installed systems. Key Responsibilities Parts Quoting and Order Handling Prepare accurate quotes for spare and replacement parts Coordinate with internal teams to verify part specifications and availability Follow up on outstanding quotes and turn them into active orders Keep part records organized and align inventory needs with warehouse operations Technical Support and Service Coordination Be the main point of contact for service-related inquiries Help customers troubleshoot equipment issues and find practical solutions Schedule service work with in-house or outside technicians Track support cases and spot recurring patterns that could lead to improvements Customer Experience and Relationship Building Maintain clear and consistent communication with customers during support efforts Check in post-service to ensure resolution and satisfaction Use customer feedback to help refine products and services Operations and Reporting Strengthen internal procedures for quoting, order flow, and service documentation Provide regular updates on support activity, parts sales, and service performance Collaborate with leadership to align service efforts with company goals Qualifications 3 or more years of experience in parts management, technical service, or customer support for equipment or machinery Comfortable reading mechanical diagrams and identifying parts Experience with ERP and CRM systems Strong communication and organizational skills Able to handle multiple priorities in a fast-paced environment Preferred Background in technical equipment, manufacturing, or industrial products Associate's or technical degree in a relevant field #ZR