ServiceNow HRSD Process and Technology Analyst

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SERVICENOW HRSD PROCESS AND TECHNOLOGY ANALYST

SOUTHFIELD, MI - WORLD HEADQUARTERS

As a member of the Global HR Transformation Team, the ServiceNow HRSD Process and Technology Analyst supports Lear's HR Global Business Services (HR GBS) organization through the design and delivery of HR technology solutions in ServiceNow. This role will support the internal change management process for continual improvement of HR processes and technology advancements which includes supporting HR process and system design, requirements gathering, implementing solutions, user acceptance testing, end user training, and deployment of changes.

The Role:

Your work will include, but not be limited to:

• HR Technology Management & Continuous Improvement
  
  
  
  • Perform day to-day administration of the ServiceNow instance; maintain the stability and usability of the platform, oversee user access and permissions, manage support for incidents, and support upgrade planning and execution
  • Oversees Knowledge Management module and supports all Knowledge Base Articles globally establishes a cyclical review of content and continuously drives accuracy and relevancy of content in coordination with KBA owners.
  • Identifies and recommends updates to technology systems and procedures in partnership with Global Core Team + GPOs to support greater process efficiencies, self-service automation and a great employee experience.
  • Implement new and improved functionality across the ServiceNow platform, employee portal and mobile app including but not limited to: case management, knowledge, portal content, agent workspace, employee workflows, service configurations, virtual agent and live agent chat.
  • Supports and executes (where capable) changes per the internal technology change management process; intake of change proposal, requirements gathering, leadership approvals, development sprints, user acceptance testing, change delivery and hyper-care.
  • Delivers day-to-day operational support for ServiceNow end users
  • Support HR GBS process enabling technology (ServiceNow, SuccessFactors, T&A Systems and others), including enhancement requests, defect/issue resolution, software update/new release management process
  • Identifies the need / requirements for any new systems / technology, digital enablement solutions to support automation or enhancement of HR GBS processes
  • Oversight over global HR GBS process design and execution, ensuring efficiency, effectiveness and a positive customer experience / outcome
  • Support driving any process improvement or continuous improvement initiatives across the HR GBS landscape
  
  
  
  

• HR Process Development & Improvement
  
  
  
  • Assists in executing the strategy for HR process development and improvement to ensure efficiency and effectiveness of global HR GBS organization. Processes include but are not limited to time and attendance, staffing, employee data management, exit management and benefits.
  • Maintains process maps and written documentation in accordance with global standard in partnership with GPOs and Regional Leads
  
  
  
  

Advantages of working at Lear in the Global HR Transformation group:

• The center of Lear HR's new strategy to change the way we workandestablish the foundation for the future, modern HR Operating Model
• Great way to experience HR broadly at Lear (processes, teams, plants, locations, etc.)
  
  
  
  • Exposure to multiple HR disciplines including Recruiting, Time & Attendance, Employee Data Management, Compensation and Benefits
  • Work across multiple plants and / or countries
  
  
  
  
• Exposure to a high-performance, start-up environment
• Ability to grow across the organization and develop your skills
  
  
  
  • Process-based development
  • Customer service skills development
  • Expansion into knowledge-centricareas
  
  
  
  
• Opportunities to work across global borders to collaborate with other HR GBS members
• Experience working with best-in-class HR and Service Management Technology Applications

Your Qualifications:

• Certified ServiceNow Admin (CSA), HRSD
• 2+ years in an HR generalist or HR functional role
• 2+ years in HR role specifically related to process / technology management
• Systems orientation (ServiceNow, SuccessFactors)
• Experience in HR process review and improvement
• Experience implementing and configuring areas of ServiceNow. Areas include: Catalog Items, Employee Center Pro, Workspace, Virtual Agent, Live Agent Chat, Advanced Work Assignments, Skills, Mobile App, Employee Workflows, ACLs, SLAs, Dynamic Translations, Localization Framework, and Performance Analytics.
• Excellent written and verbal communication across groups and stakeholders
• Ability to effectively partner with a 3rd party managed service provider both on shore and offshore
• Ability to analyze processes and support plans for improvement
• Committed to continuous improvement, attention to detail, strong organizational and communication skills

Bonus If You Have:

• ServiceNow HRSD experience
• Experience in HR system integrations

Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.

Applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.