Scheduler

City/State

Work Shift

Overview:

Sentara Heart Hospital- hiring a Full time Scheduler

Duties:

Appointment Coordination: Schedule patient appointments for cardiac evaluations, procedures, and follow-ups, ensuring optimal use of medical staff and resources.
Patient Interaction: Communicate with patients to confirm appointment details, provide pre-procedure instructions, and address any scheduling conflicts or concerns.
Data Management: Maintain accurate and up-to-date patient records, including appointment history, medical information, and referral documentation.
Coordination with Medical Staff: Collaborate with cardiologists, surgeons, and other healthcare professionals to coordinate patient care and ensure timely scheduling of necessary tests and treatments.
Insurance Verification: Verify patient insurance information and obtain necessary authorizations for procedures and diagnostic tests.
System Management: Utilize electronic medical record (EMR) systems and scheduling software to manage appointments, track patient information, and generate reports.
Follow-Up: Ensure timely follow-up with patients regarding upcoming appointments and rescheduling as needed to accommodate changes in patient or provider availability.
Problem Resolution: Address and resolve scheduling conflicts, appointment errors, and patient issues with professionalism and efficiency.
Documentation: Prepare and process all necessary documentation for cardiac procedures, including consent forms and pre-operative instructions.
Compliance: Ensure adherence to healthcare regulations, patient confidentiality, and organizational policies and procedures

Minimum 1 year of experience in a related area such as a customer service environment, in a medical office, or in a healthcare environment.

• HS diploma

.

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.

In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women's health, including a state-of-the-art neonatal intensive care unit.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.