Sales Operations Specialist I

Join our dynamic team as a Sales Operation Specialist I for Purification Technologies. This pivotal role offers a unique opportunity to collaborate closely with our sales team and customers, driving business success and ensuring exceptional customer experiences. With significant career advancement opportunities, this position is perfect for motivated individuals looking to excel in sales and customer relations.

An ideal candidate is collaborative and responsive, working well with others and promptly addressing needs. They are detail-oriented and analytical, paying close attention to details and effectively analyzing situations. This candidate demonstrates strong critical thinking and decision-making skills, making informed decisions through logical reasoning. They are self-motivated and capable of managing multiple tasks efficiently, showcasing excellent time management. This role is perfect for someone who enjoys a mix of customer interaction, process improvement, and cross-functional teamwork.

Role Overview:

• Central Point of Contact: Acts as the main liaison for sales representatives and customers regarding business operations.
• Cross-Functional Collaboration: Works with various teams such as Finance, Customer Service, Marketing, and Supply Chain.

What You Will Do:

Customer Support

• Set up new customers and maintain contact information.
• Ensure pricing, purchase order, and invoice accuracy.
• Resolve disputes, blocked orders, and credit issues.

Sales Support

• Onboard new sales and sales operations associates.
• Provide expertise on customer relationship management and order/billing systems.
• Serve as a liaison for questions, training, and issue resolution.

Order Support

• Track orders and research proof of delivery.
• Coordinate rush orders and return material authorizations.

Process Improvement

• Identify process gaps and provide expertise for technical solutions and testing.

General Support

• Communicate effectively within sales and cross-functional teams to enhance operational efficiency.

Minimum Qualifications:

• High School Diploma or GED completed
• 3 years relevant industry/organizational operations knowledge
• Intermediate proficiency in Microsoft Excel
• No immigration sponsorship available for this position

Preferred Qualifications:

• Associates and/or bachelor's degree in business, communications or IT
• 2 years of Ecolab customer support experience
• Advanced skills in Microsoft Office Suite and SAP
• Organization and time management skills
• Problem solving skills
• Ability to communicate with all levels of the organization
• Strong attention to detail
• Self-motivated
• Work well with teammates to overcome challenges

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families.Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.