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Non-Functional Test Lead

Toshiba Global Commerce Solutions
life insurance, 401(k)
United States, Texas, Frisco
Aug 11, 2025
Toshiba Global Commerce Solutions is seeking a Non-Functional Test Lead to drive quality and performance validation across mission-critical retail software solutions. This role will focus on performance, load, stress, and scalability testing to ensure our systems can scale reliably, maintain high availability, and deliver optimal performance under real-world retail conditions. Experience in security, usability, or compatibility testing is a plus.

As a key member of the quality engineering team, you'll work closely with architects, developers, and product managers to design and execute test strategies that validate non-functional requirements across complex integrated systems.

This is a billable, U.S.-based, customer-facing consultancy role-frequently onsite at client locations. The ideal candidate will act as a trusted advisor to enterprise customers, demonstrating and simulating NFT capabilities in their environments, identifying additional areas for optimization, and helping expand the adoption of our NFT services. This is a highly technical position that also plays a key role in supporting revenue growth through solution consultation and strategic influence.
Responsibilities
  • Lead the planning, design, and execution of performance, load, stress, and scalability tests for enterprise retail software and systems.
  • Define test scenarios, benchmarks, and success criteria based on business SLAs and architectural specifications.
  • Develop test scripts, simulate virtual user load, and analyze system behavior under varied conditions.
  • Collaborate with cross-functional teams to identify bottlenecks and optimize system performance.
  • Utilize observability and APM tools (e.g., Datadog, New Relic, Dynatrace) to monitor system behavior and diagnose performance bottlenecks.
  • Conduct resiliency and chaos testing to validate system stability under failure conditions.
  • Design and implement performance tests for microservices and distributed systems, including in cloud-native environments (AWS, Azure, GCP).
  • Contribute to test automation pipelines and continuous performance testing integration.
  • Document and present performance results to technical and business stakeholders.
  • Serve as a trusted technical advisor for client engagements, guiding NFT strategy, presenting actionable insights, and uncovering opportunities for expanded service delivery.
Required Qualifications
  • Bachelor's degree in Computer Science, Engineering, or related technical discipline.
  • 5+ years of experience in software testing with a focus on non-functional requirements.
  • Proven expertise in performance testing tools such as JMeter, LoadRunner, Gatling, or similar.
  • Strong understanding of system architecture, bottleneck analysis, and scalability patterns.
  • Experience with cloud platforms (AWS, Azure, or GCP), containerization (Docker), and orchestration tools (Kubernetes).
  • Strong scripting skills (Python, Bash, PowerShell) and hands-on experience with automation and CI/CD frameworks (e.g., Jenkins, GitLab CI).
  • Strong communication skills and ability to translate performance findings into actionable recommendations.
  • Role is up to 50% Client related Travel
Nice to Have
  • Exposure to security testing tools and methodologies (e.g., OWASP, penetration testing basics).
  • Experience in usability testing and user behavior analysis.
  • Knowledge of cross-browser and platform compatibility testing.
  • Understanding of Site Reliability Engineering (SRE) practices and performance SLAs.
  • Experience with modern Application Performance Monitoring (APM) tools such as New Relic, Datadog, or similar.
  • Retail domain experience or familiarity with POS systems.
What Success Looks Like in 6 Months
  • You've built strong relationships with at least 2 major clients
  • You've established baseline NFT metrics and delivered actionable insights
  • You've helped identify and close opportunities for expanding NFT services with existing customers
  • You've contributed to the refinement of Toshiba's NFT strategy and tools

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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