Sr. Coordinator Logistics & Distribution Integration

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

The Sr. Coordinator Logistics & Distribution Integration role focused on supporting the operations and delivery of value-added services within a company. This role involves managing administrative tasks, coordinating resources, and ensuring the efficient execution of value-added initiatives.

Responsibilities

• Act as the primary point of contact for identifying, investigating, and resolving order exceptions, delays, and discrepancies
• Provide comprehensive administrative support to the Logistics & Distribution team, including managing calendars, scheduling meetings, and handling general office tasks
• Manage and coordinate internal resources to accomplish objectives and ensure client experience standards are met
• Manage inventory related to value-added services, including packaging materials and patches
• Manage the implementation and oversight of value-added services projects
• Ensure execution of subcontractor Hot Market production plans
• Maintain data accuracy, integrity, and consistency within systems for Logistics and Distribution
• Manage communication and collaboration across different teams and departments to support Logistics and Distribution initiatives
• Create and manage company policies, procedures, and regulations related to Logistics and Distribution
• Deliver information, direction, and education to clients regarding Logistics and Distribution products and services accurately and timely
• Drive Customer Routing Guide implementation including customer requirement determination and system updates
• Lead Day-to-Day Packing portal Monitoring & Exception management
• Partner with operational leaders and cross-functional teams to develop best practices, identify opportunities for automation, and support continuous improvement initiatives within the Logistics and Distribution space
• Track and analyze exception trends to identify root causes and recommend process improvements
• Provide routine reporting to management and stakeholders on exception resolution metrics and compliance
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Proficiency in relevant software and tools, such as project management software, data management tools, and office productivity suites
• Strong written and verbal communication skills to effectively communicate with clients, colleagues, and stakeholders
• Ability to inspire and motivate teams to achieve
• Ability to identify and resolve issues related to Logistics and Distribution operations
• Strong organizational skills to manage multiple tasks and priorities effectively
• Ability to analyze data and identify trends to improve Logistics and Distribution performance
• Ability to identify and resolve issues related to VAS implementation and operation
• Ability to build and maintain strong relationships with internal stakeholders and external partners
• Ability to plan, organize, and execute VAS projects efficiently and effectively

Education and Experience

• Bachelor's degree in Supply Chain, Logistics, or Business; relevant job experience in lieu of degree will be considered
• Two (2) to four (4) years of experience in distribution, logistics, or supply chain operations with a focus on customer service or Logistics and Distribution support required
• Experience working with Warehouse Management Systems (WMS) and ERP platforms is a plus

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 0% to 5%; domestic and/or global

New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

The salary range for this posted position is $58,000 - $68,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering a comprehensive benefits package designed to promote health, financial stability, and personal growth, along with a generous PTO policy.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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